Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Smith

Orlando,FL

Summary

Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches. Organized Patient Service Representative with 3 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.

Overview

5
5
years of professional experience

Work History

Teacher's Assistant

Children's Lighthouse
01.2023 - Current
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Handed out classroom materials, like pencils, paper, and crayons.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded assignments and reported individual progress to teacher.
  • Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
  • Supported student learning objectives through personalized and small group assistance.
  • Assisted lead teachers with lesson plan creation and materials development .
  • Maintained safety and security by overseeing students in recess environments.
  • Reviewed lesson material with students individually or in small groups.
  • Documented student progress and communicated with parents to keep informed.

Insurance Customer Service Representative

Farmers Insurance Company
02.2021 - 09.2023
  • Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
  • Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
  • Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
  • Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
  • Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
  • Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
  • Utilized company software to track customer interactions efficiently, ensuring proper documentation of all transactions.

Assistant

Smith Chiropractic Office
05.2019 - 06.2020
  • Increased efficiency by implementing new processes and providing administrative support to management.
  • Streamlined office operations for enhanced productivity with organized filing systems and task prioritization.
  • Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
  • Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Demonstrated adaptability by quickly mastering new software applications as needed for various tasksprojects.

Education

High School Diploma -

Olympia High School
Orlando, FL
05.2022

Skills

  • Progress Reporting
  • Serving Diverse Communities
  • Critical thinking
  • Time management
  • Behavior management
  • Emotional intelligence
  • Assessment administration
  • Interpersonal skills
  • Technology integration
  • Clerical Support
  • Multicultural awareness
  • Organizational skills

Timeline

Teacher's Assistant

Children's Lighthouse
01.2023 - Current

Insurance Customer Service Representative

Farmers Insurance Company
02.2021 - 09.2023

Assistant

Smith Chiropractic Office
05.2019 - 06.2020

High School Diploma -

Olympia High School

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Kiana Smith