Kiana Smith
Deltona,FL
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Dependable and successful at managing multiple priorities with a positive attitude. Hardworking and passionate.
Overview
10
10
years of professional experience
Work History
Customer Service Supervisor
Millenia Auto Body
10.2023 - Current
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Attended weekly meetings with my team to go over the current status of our customers vehicles.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Contacted insurance companies to obtain payments and supplement statuses.
- Scheduled approximately 15 vehicle drop offs a week.
- Maintained a minimum of 20 vehicle pick ups a week.
- Handled inbound and outbound calls to potential and current customers.
- Updated customers throughout the repair stages.
- Collected payments from customers.
- Followed up with customers after vehicle repairs were completed.
- Worked directly with dealerships and their service advisors to ensure our customers vehicle needs were met.
Administrative Assistant
Millenia Auto Body
07.2022 - 10.2023
- Answered high volume of inbound calls, routed calls to the appropriate departments, delivered messages to the staff and greeted customers.
- Assisted customers with their authorization forms and estimate requests.
- Delivered excellent customer service through prompt responses to customers inquiries, addressing concerns effectively, and building strong relationships with customers.
- Walked the shop with our production manager to obtain vehicle status.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Mail-Out Team Lead
Morgan & Morgan, P.A.
02.2018 - 04.2020
- Trained new team members by relaying information on company procedures.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Increased customer satisfaction by ensuring timely completion of documents being mailed out.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked directly with attorney's and their legal assistants to ensure client satisfaction.
Mail-Out Specialist/E-Filing
Morgan & Morgan, P.A.
01.2016 - 02.2018
- Mailed out representation packages to clients.
- Ensured accurate filing with Client Profiles.
- Updated case developers.
- Handled follow-up calls to potential clients.
Intake Specialist
Morgan & Morgan, P.A.
06.2015 - 01.2016
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
- Enhanced office productivity by handling high volume of callers per day.
Customer Service Associate/Beauty Advisor
Walgreen’s
01.2015 - 06.2015
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets.
- Operated cash register for cash, check, and credit card transactions.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate
Express
12.2014 - 01.2015
- Handled cash transactions efficiently while adhering to company cash handling policies.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
A.A Nursing -
Seminole State College
Altamonte Springs, FL12.2017
High School Diploma -
Wekiva High School
Apopka05.2014
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Decision-Making
- Customer Relations
- Team Development
- Work Prioritization
- Handling Escalations
- Positive and Constructive Feedback
- Continuous Improvement
- Multitasking and Organization
- Data Entry
- Phone and Email Etiquette
- Microsoft Office
Summaryofqualification
A highly organized individual that is great at taking verbal instructions. I am detailed oriented and self-motivated with great interpersonal skills. Also, I am a very effective communicator with the ability to interact with people and groups at diverse levels of management. Always looking to learn and grow.
Timeline
Customer Service Supervisor
Millenia Auto Body
10.2023 - Current
Administrative Assistant
Millenia Auto Body
07.2022 - 10.2023
Mail-Out Team Lead
Morgan & Morgan, P.A.
02.2018 - 04.2020
Mail-Out Specialist/E-Filing
Morgan & Morgan, P.A.
01.2016 - 02.2018
Intake Specialist
Morgan & Morgan, P.A.
06.2015 - 01.2016
Customer Service Associate/Beauty Advisor
Walgreen’s
01.2015 - 06.2015
Sales Associate
Express
12.2014 - 01.2015
A.A Nursing -
Seminole State College
High School Diploma -
Wekiva High School
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