Kiana Smith
Orlando,FL
Summary
Versatile and empathetic professional with experience at WellMed Medical Management, adept in HIPAA compliance and customer service. Excelled in patient registration and resolving complaints, enhancing patient loyalty. Demonstrated ability to manage high call volumes and coordinate care, showcasing strong organizational and interpersonal skills.
Developed strong communication and problem-solving abilities in patient-centered environment, looking to transition into new field. Excelled in managing patient interactions and maintaining accurate records, ensuring smooth operations. Eager to apply transferrable skills in new and challenging role.
Overview
3
3
years of professional experience
Work History
Patient Services Representative
WellMed Medical Management - United Health Group
08.2024 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Used eClinicalWorks to schedule appointments.
- Coordinated referrals to specialists when necessary, ensuring seamless continuation of care for patients with complex needs.
- Answered incoming calls, scheduled appointments and filed medical records.
Assistant Teacher
Childrens Lighthouse 1
02.2023 - 07.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
Insurance Customer Service Representative
Farmers Insurance Company
07.2022 - 01.2023
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
Education
High School Diploma -
Olympia High School
Windermere, FL05-2022
Skills
- Insurance verification
- Patient registration
- Appointment scheduling
- Patient confidentiality
- HIPAA compliance
- Customer service
- Patient education
- Referral coordination
- Patient identity verification
- Patient documentation
- Scheduling appointments
- Communicating to patients and families
Timeline
Patient Services Representative
WellMed Medical Management - United Health Group
08.2024 - Current
Assistant Teacher
Childrens Lighthouse 1
02.2023 - 07.2024
Insurance Customer Service Representative
Farmers Insurance Company
07.2022 - 01.2023
High School Diploma -
Olympia High School
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