Kiana Smith
Pensacola,FL
Summary
Accomplished leader with a proven track record at Waterford for enhancing customer satisfaction and team productivity through effective problem-solving and strong communication skills. Skilled in cash handling and fostering a positive work environment, consistently motivating teams to exceed expectations. Demonstrated ability to innovate and drive results, with a commitment to professional excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
Shift Leader
Waterford
01.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
Teacher
It Takes A Village Early Learning Center
08.2021 - 05.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
Manager
Waffle House
08.2015 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Supervisor
Blue Restoration
05.2017 - 07.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
Associate Degree In Nursing - Nursing Leadership And Management
Pensacola State College
Pensacola, FLComputer Technology
Jacksonville Jobcorps
Jacksonville, FL09.2020
Medical Assistant
Jacksonville Jobcorps
Jacksonville, FL09.2020
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Flexible schedule
- Team motivation
- Strong verbal and written communication
- Creative problem solving
Timeline
Shift Leader
Waterford
01.2024 - Current
Teacher
It Takes A Village Early Learning Center
08.2021 - 05.2024
Supervisor
Blue Restoration
05.2017 - 07.2019
Manager
Waffle House
08.2015 - 03.2024
Associate Degree In Nursing - Nursing Leadership And Management
Pensacola State College
Computer Technology
Jacksonville Jobcorps
Medical Assistant
Jacksonville Jobcorps
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