Kiana Smith
Chicago
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
10
10
years of professional experience
Work History
Patient Care Technician
Northwestern Memorial Hospital
04.2024 - Current
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Reduced stress for patients and families through effective communication and empathetic support.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Implemented infection control protocols, contributing to safer hospital environment.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Delivered high-quality care to 8-12 patients in hospital facility.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
Emergency Department Security Officer
Allied Universal- Northwestern Memorial Hospital
03.2022 - 02.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises of company by foot and video monitoring.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Issued access cards to authorized personnel to monitor access points.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Team Leader
Panera Bread
03.2022 - 02.2023
- Maintained 4 food areas of café to provide guest a sanitary dining experience, contributing to an increase in café health
- Sold an average of 150+ sandwiched and 50+ barista drinks per shift resulting an increase of overall sales
- Trained 6 new employees in regulations and functions of store, maintaining company standards by contributing to employee development
- Resolved 10+ customer related complaints daily in order to achieve high customer satisfaction
- Managed and reconciled cash register, $2500+ of sales each week
- Open and closed 2 smaller stores 4-5 times weekly
Shift Leader
Capital One Café
04.2021 - 03.2022
- Provided order assistance to guests and clients
- Implemented new sales promotions resulting in higher sales
- Responsible for monitoring arrival of food and product
- (Restocking and counting)
- Respond to customer inquires and/ or complaints and properly apply services
- Customer focus and attention to detail
- Trained 3 employees in job duties and company policies
- Assisted in preparing rotational schedules for a staff of 6, according to company budget
- Performed safe counts and completed cash deposits daily
Associate Trainer
Au Bon Pain
08.2015 - 04.2021
- Sanitized and organized 7 food areas providing safe food and beverages to guest
- Provided 50+ guest with background information of sandwiches, ingredients and meal plans adding to overall customer satisfaction
- Trained more than 6 employees in daily functions of store and POS system
- Resolved customer complaints
- Sold an average of 75+ and 40+ barista drinks daily
- Prepped and prepared food daily, leading to better efficiency of day to day operations
Education
CNA Certification - Healthcare
Basic Nursing Assistant Training Program
Chicago, IL02-2024
Computer Applications, Advanced Excel, Business Writing, Public Speaking, Professional skills, Sales/Customer Support, Fundamentals of Sales, Critical Thinking, Written/Oral Communication, Leadership skills
Year Up Chicago
Chicago, IL01.2018
Cosmetology - Aesthetics Training
Regency Beauty Institute
06.2016
High School Diploma -
Dr. Martin Luther King College Preparatory H.S
06.2012
Skills
- Microsoft Office Suite (Word, Outlook, Excel, Power point)
- Goal Driven
- High emotional IQ
- Teaching
- Time Management
- Problem-solving
- Vital signs monitoring
- Patient observation
- Report writing
- Strong verbal and written communication
- Teamwork and collaboration
- Positive attitude
- Specimen collection
- Blood glucose testing
- New employee training
- CPR certification
- Infection control
- Creative problem solving
- Phlebotomy techniques
- Infection control standards
- Feeding assistance
- Catheter care
- Conflict de-escalation
- Documentation and reporting
- Patient education
- Safety
- EKG interpretation
Activities
- Volunteer, Chicago Ideas Week, Chicago, IL, 2017
- Earned college credits recommendations, 31 college credits recommendations through ACE Credit
- Cosmetology & Aesthetics completion
Awards
- NMH Star Award- Northwestern Memorial Hospital- December 2024
Timeline
Patient Care Technician
Northwestern Memorial Hospital
04.2024 - Current
Emergency Department Security Officer
Allied Universal- Northwestern Memorial Hospital
03.2022 - 02.2023
Team Leader
Panera Bread
03.2022 - 02.2023
Shift Leader
Capital One Café
04.2021 - 03.2022
Associate Trainer
Au Bon Pain
08.2015 - 04.2021
High School Diploma -
Dr. Martin Luther King College Preparatory H.S
CNA Certification - Healthcare
Basic Nursing Assistant Training Program
Computer Applications, Advanced Excel, Business Writing, Public Speaking, Professional skills, Sales/Customer Support, Fundamentals of Sales, Critical Thinking, Written/Oral Communication, Leadership skills
Year Up Chicago
Cosmetology - Aesthetics Training
Regency Beauty Institute
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