Kiana Smith
Philadelphia,PA
Summary
Dynamic Access Center Representative 3 at Penn Medicine with exceptional documentation skills and a talent for conflict resolution. Proven track record in enhancing customer satisfaction through effective communication and technical support. Adept at training new employees and managing healthcare claim coding, ensuring accuracy and efficiency in all processes.
Overview
13
13
years of professional experience
Work History
Access Center Representative 3
Penn Medicine
Philadelphia, Pennsylvania
02.2023 - Current
- Provided timely follow-up communication with customers regarding their inquiries.
- Provided customer service and technical support to clients via phone, email, and chat.
- Demonstrated strong organizational skills while managing multiple tasks simultaneously.
- Participated in team meetings to discuss current projects or initiatives.
- Assisted with the development of online learning platforms.
- Maintained up-to-date records of trainee progress and provided regular updates to management team.
- Trained newly hired top talent to fill key positions and maximize productivity.
Cash Office Associate
Target
Abington, USA
09.2016 - Current
- Balanced overall budget, measuring daily cash access needs against money safe contents and communicating with managers to replenish supply of cash on hand when necessary.
- Issued cash, change and electronic equipment to sales associates throughout facility, participating in end-of-shift accounting procedures to document handling of revenues.
- Provided training to store employees covering areas such as cash handling procedures and security requirements.
- Investigated and solved account issues to maintain current and accurate money systems.
Cashier Associate
Target
Abington, USA
- Current
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Collected and authorized payments of guests.
- Worked flexible schedule and extra shifts to meet business needs.
- Checked personal identifications during alcohol and tobacco sales.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction, and sales.
Drive-up Associate
Target
Abington, USA
- Current
- Accurately and efficiently taking, processing, and delivering orders.
- Greeted visitors and customers upon arrival, helped and answered questions.
Sales Associate
Carters
Willow Grove, USA
10.2015 - 08.2021
- Greeted customers and helped build favorable first impression and positive experience.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions, shared product knowledge and researched pricing and availability.
- Informed customers about current sales, promotions and policies to shape buying behavior.
- Interacted with customers to understand needs and identify products and services best suited to helping in achieving goals.
Daycare Worker (volunteer)
11.2016 - 11.2016
- Assisted with manager to plan the early childhood curriculum.
- Cared for toddler age children and infants grooming and feeding them.
- Maintained a healthy working environment ensuring kids are learning positive behaviors by providing guidance.
- Cleaned & sterilized environment.
Model
Hollister
Willow Grove, USA
08.2012 - 01.2013
- Greeted customers and provided friendly customer service.
- Stocked store and managed a clean working environment.
- Handled money, performed transactions, and returns.
- Answered phone calls assisting customer in all concerns, took messages, or transfer calls to appropriate individuals.
Education
Associate of Applied Science - Health Services Management - Medical Coding
Montgomery County Community College
Blue Bell, PA05.2021
Diploma -
Olney Charter High School
Philadelphia, PA06.2012
Skills
- Documentation skills
- Cash handling
- Report generation
- Data entry
- Database management
- Healthcare claim coding
- Knowledgeable in Microsoft Office
- Microsoft Word
- Microsoft Excel
- Medical terminology
- Health information systems
- Records management
- Technical support
- Conflict resolution
- Organization
- Employee training
- Attention to detail
Timeline
Access Center Representative 3
Penn Medicine
02.2023 - Current
Daycare Worker (volunteer)
11.2016 - 11.2016
Cash Office Associate
Target
09.2016 - Current
Sales Associate
Carters
10.2015 - 08.2021
Model
Hollister
08.2012 - 01.2013
Cashier Associate
Target
- Current
Drive-up Associate
Target
- Current
Associate of Applied Science - Health Services Management - Medical Coding
Montgomery County Community College
Diploma -
Olney Charter High School
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