Kiana Smith Midgette
Summary
Aiming to use my proven skills to effectively fill the managerial role in your company. Administrative professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Focused on delivering quality work and outstanding customer service. Strong work ethic and flexible schedule.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Lead Front Desk Receptionist
Mather Hospital Northwell Health
06.2025 - Current
- Supervised front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Utilize multiple EMR systems, including Athena, Phreesia, EPIC, and SOARIAN, to document patient encounters, verify insurance, manage scheduling, and support billing workflows.
- Trained and mentored new reception staff on hospital policies and customer service protocols.
- Implemented process improvements to enhance patient experience and reduce wait times.
- Collaborated with medical staff to coordinate patient referrals and manage inquiries effectively.
- Resolved patient concerns by providing timely solutions and escalating issues as necessary.
- Manage a high‑volume call load, answering and assisting with 90+ patient calls per day while delivering courteous, efficient service.
- Specialize in insurance processes, including obtaining authorizations, managing claims, and preparing and submitting insurance appeals.
- Serve as the Administrative Assistant to two physicians, providing comprehensive administrative and patient‑care coordination support.
Call Center Representative
New York Cancer & Blood Specialist
06.2024 - 02.2025
- Managed 85+ daily calls, providing excellent customer service, scheduling appointments, and documenting hospital admissions into patient charts. Triaged patients, communicated with doctors and care teams, and maintained accurate EMR records to ensure efficient patient care. Strong multitasking and attention to detail in a fast-paced healthcare environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Front Desk Supervisor
Urban Air Trampoline & Adventure Park
06.2022 - 08.2024
- Focus on guest service standards and training new employees. Manage the park including cleanliness, safety, delegating tasks & handling customers. Supports sales and marketing plans in collaboration with management team and front desk staff. Communicate, delegate, and execute rules and safety procedures effectively. Work close with General Manager and park owner to increase sales, adapt new policies and meet brand standards. Handle 90+ calls daily, with duties including customer complaints and concerns.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Adminastrative File Clerk
New York Cancer & Blood Specialist
06.2021 - 08.2021
- Ensure patient charts, paperwork, and reports are completed in an accurate and timely manner. Keep all medical records confidential and protected. File all patients’ medical records and information. Made copies, scanned, and printed documents and medical history of patients.
- Summer Job
- Organized and maintained patient files to ensure easy retrieval and compliance with privacy regulations.
- Processed incoming documents and requests, enhancing workflow efficiency within administrative operations.
- Collaborated with medical staff to verify and update patient information in electronic record systems.
Education
High School -
Fiorello H. LaGuardia High School of Music & Art And Performing Arts
New York, NYBachelor of Science - Health Policy Administration
Penn State University
PennsylvaniaSkills
- 200WPM Typist
- Problem solving
- Data entry
- Excellent verbal and written communication
- Goal driven
- Team player/ Teamwork
- Google Docs
- Microsoft word
- Microsoft Excel
- Honesty & Integrity
- Record-keeping
- Client/Vendor relations
- Relationship development
- Customer/Client relations
- Strong work ethics
- Hospital coordinator
- Organizational skills
- Data entry proficiency
- Workplace safety
- Appointment scheduling
- Policy enforcement
Certification
Associates Health Policy Administrative Certificate
Timeline
Lead Front Desk Receptionist
Mather Hospital Northwell Health
06.2025 - Current
Call Center Representative
New York Cancer & Blood Specialist
06.2024 - 02.2025
Front Desk Supervisor
Urban Air Trampoline & Adventure Park
06.2022 - 08.2024
Adminastrative File Clerk
New York Cancer & Blood Specialist
06.2021 - 08.2021
High School -
Fiorello H. LaGuardia High School of Music & Art And Performing Arts
Bachelor of Science - Health Policy Administration
Penn State University