Kiana Soriano
Honolulu,HI
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
5
5
years of professional experience
Work History
Boba Barista
Kathreen Saballa
02.2023 - Current
- Enhanced customer satisfaction by crafting high-quality boba beverages with precision and consistency.
- Streamlined drink preparation processes for increased efficiency and reduced wait times.
- Mastered various brewing techniques to ensure optimal tea flavor in every beverage served.
- Maintained a clean and organized workspace, adhering to strict health and safety standards.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Jeans Warehouse
Jeans Warehouse Hawaii
03.2020 - 08.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Tea Home
Tea Home Honolulu
06.2019 - 01.2020
- Improved workplace safety by continuously monitoring confined spaces and ensuring proper safety protocols were followed.
- Enhanced communication between employees and supervisors by promptly reporting any safety concerns or incidents.
- Reduced the risk of accidents by maintaining a clean, organized work area around confined spaces.
- Ensured worker safety through diligent application of OSHA regulations during hole watch duties.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
GED -
Waianae High School
Waianae, HISkills
- Teamwork and Collaboration
- Cleanliness and Organization
- Interpersonal Skills Development
- Flexible Schedule Availability
Timeline
Boba Barista
Kathreen Saballa
02.2023 - Current
Jeans Warehouse
Jeans Warehouse Hawaii
03.2020 - 08.2020
Tea Home
Tea Home Honolulu
06.2019 - 01.2020
GED -
Waianae High School