Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kiana Tavai-Blair

Laurelton ,NY

Summary

Efficient, Energetic and Experienced with over 30 years in Retail Management Professional. Highly skilled with People Management to lead and inspire store team in creating positive customer experience and driving sales. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

27
27
years of professional experience
1
1
Certificate

Work History

Store Manager,

Walgreens
01.2023 - Current
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

Assistant Store Manager

Brooks Brothers
05.2021 - 06.2022
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.

Mens Luxury Sales Consultant

Saks Fifth Avenue
10.2019 - 06.2021
  • Enhanced store reputation with exceptional product knowledge, enabling tailored recommendations for high-end clientele.
  • Achieved consistent sales growth by cultivating strong relationships with clients and understanding their preferences.
  • Boosted customer satisfaction by providing personalized consultations and recommendations for luxury products.
  • Collaborated with Managers on customer feedback and recommend operational changes to meet emerging trends.

Store Manager,

The Men's Wearhouse
08.2011 - 09.2019
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.

Store Manager

David's Bridal
06.2009 - 01.2011
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Co-Store Manager

Lowe's Home Improvement
10.2005 - 04.2009
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.

Store Operations Manager

The Home Depot
06.1997 - 10.2005
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Education

Pre-Law, Memphis, TN, Advanced coursework in Business Administration - Pre-Law

Southwest Community CollegeAssociate Of Applied Science
Memphis, TN

High School Diploma -

Radford High School
Honolulu, HI
05.1991

Skills

  • Business Leadership
  • Management Training
  • Inventory Control
  • Strategic Merchandising
  • Administrative Management
  • Coaching and Mentoring
  • Time Management
  • Team-Building
  • Business Growth Initiatives
  • P&L Administration
  • Inventory Tracking and Management
  • Human Resources/Benefits Training

Certification

Certified Store Management, Mens Wearhouse

Certified Store Management, Davids Bridal

Certified Store Management , Lowes Home Improvement

Certified Loss Prevention, Lowes Home Improvement

Certified Store Management, Home Depot

Certified Loss Preventio, Home Depot

Timeline

Store Manager,

Walgreens
01.2023 - Current

Assistant Store Manager

Brooks Brothers
05.2021 - 06.2022

Mens Luxury Sales Consultant

Saks Fifth Avenue
10.2019 - 06.2021

Store Manager,

The Men's Wearhouse
08.2011 - 09.2019

Store Manager

David's Bridal
06.2009 - 01.2011

Co-Store Manager

Lowe's Home Improvement
10.2005 - 04.2009

Store Operations Manager

The Home Depot
06.1997 - 10.2005

Pre-Law, Memphis, TN, Advanced coursework in Business Administration - Pre-Law

Southwest Community CollegeAssociate Of Applied Science

High School Diploma -

Radford High School

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Kiana Tavai-Blair