Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
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Kiana Toles

Jamaica,NY

Summary

Hospitality professional prepared for seamless guest experiences and high-level service. Proven ability to maintain warm, welcoming atmosphere and manage guest interactions efficiently. Reliable team player with flexibility and strong focus on collaborative success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Hostess

Glass House Tavern
04.2024 - Current
  • My duties as a hostess are to ensure that all guests are taken care of in the most warm and friendly way but also in a timely manner and that reservations are called and confirmed for the day, as well as assigning servers to their sections and all large parties to their tables
  • I am also in charge of printing, and swapping out dirty menus with clean ones and changing the menus from brunch to dinner, coat check and booking reservations
  • I also lead pre shift meetings before service informing the servers of the cover count, food allergies, broadway showtimes, special occasions, and last seating

Barback/server

Rose Fantasy
01.2022 - 12.2023
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and snacks.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Delivered food to customers at bar and tables.
  • Greeted customers and provided friendly, knowledgeable service.

Hostess

Kitchen 46
02.2023 - 07.2023
  • Greet customers, make the floor plan for the evening, assist the server by refilling water and removing empty dishes
  • Also keep the specials menu updated and replace any damaged or dirty menus at the end of the night
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Sales Associate

Jungle haze smoke shop
07.2022 - 12.2022
  • My duties while working for jungle haze were to educate customers on new products such as glass, hookah accessories, CBD, and THC products as well as inventory and orders
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.

Hostess

Buddha Bar
02.2022 - 11.2022
  • Ensure cleanliness of menus, seat guests in a timely fashion as well as making sure the guests are always taken care of
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Completed daily side work and opening and closing duties without fail.

Hostess

Hudson and co
07.2021 - 01.2022
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Budtender/Receptionist

Dr. Z Leaf
03.2020 - 09.2020
  • As a part time Budtender/Receptionist my job was to check customers in with their medical card as well as staying on top of the latest strains and products as well as informing customers of the benefits of each product and update the weekly deals
  • Checked guests' photo identification for validity and age requirements.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Restocked supplies and arranged displays.
  • Weighed, prepared and packaged different types of products.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.

Server/Waiter

JIMMY'S EGG
02.2018 - 09.2020
  • As a server at Jimmy's egg our jobs were to ensure the happiness of the guest and make sure their food came out on time and is to their liking as well as hosting and bussing our tables

Education

Makeup Artistry Certification -

The makeup academy nyc
New York, NY
11.2022

High school diploma -

Broken arrow options academy
Broken Arrow, OK
05.2019

Skills

  • Serving Experience
  • Food Safety
  • OpenTable
  • Up selling
  • Leadership
  • Micros POS
  • Hospitality
  • Host/hostess experience
  • Sales
  • Computer skills
  • Retail sales
  • Cash register
  • Customer service
  • Restaurant experience
  • Serving
  • Communication skills
  • Makeup application
  • Fine dining experience
  • Organizational skills

Certification

Food Handler Certification

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Hostess

Glass House Tavern
04.2024 - Current

Hostess

Kitchen 46
02.2023 - 07.2023

Sales Associate

Jungle haze smoke shop
07.2022 - 12.2022

Hostess

Buddha Bar
02.2022 - 11.2022

Barback/server

Rose Fantasy
01.2022 - 12.2023

Hostess

Hudson and co
07.2021 - 01.2022

Budtender/Receptionist

Dr. Z Leaf
03.2020 - 09.2020

Server/Waiter

JIMMY'S EGG
02.2018 - 09.2020

High school diploma -

Broken arrow options academy

Makeup Artistry Certification -

The makeup academy nyc

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Kiana Toles