Kiana Traylor
Anaheim Hills,CA
Summary
Accomplished, dedicated and focused Administrative Professional with a stellar management, organization and relational record and work ethic. Who also excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Adept at working well independently with little to no direction or as a professional clerical staff member. Flexible and hardworking with a strong drive to succeed. Detail-oriented team player comfortable working independently. Committed to achieving company objective.
Overview
12
12
years of professional experience
Work History
Professional Healthcare Representative
St. Jude Medical Center- Cancer Infusion Center
11.2021 - Current
- Maintain and schedule all patients Chemotherapy education, Chemotherapy infusion and Immunotherapy Infusion appointment on a regular basis
- Coordinate with hematologist, medical assistant about schedules, patients and any changes
- Create and update patients' referrals in Epic/Beacon system
- Resolve insurance authorizations and scheduling conflicts
- Obtain authorization request for eligibility and verify benefits
- Foster and sustain strong professional relationships with patients and their families
- Provide assistance to front office staff as needed
- Address all patient questions and issues completely and efficiently.
- Followed up with doctors and nurses to obtain necessary information to complete patients' records.
- Obtained patient information to properly record and document demographics and medical histories.
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Assisted patients in understanding how insurance coverage works and calculated copays.
- Used medical terminology knowledge to explain procedures, policies and services to patients.
- Assisted patients with obtaining and rescheduling appointments.
- Communicated regularly with patients about billing issues, appointments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Administrative Assistant II
UCLA Health – Endocrinology / Nephrology
11.2019 - 11.2021
- Provide patient care support
- Respond to emergency situations and initiate appropriate action
- Ensure to demonstrate knowledge of UCLA Endocrine and Nephrology
- Ensure completion of all Epic-related work in timely manner
- Complete tasks and duties required specifically for department needs.
- Greet patients at check-in
- Register and book future appointments internally and also externally for patients
- Verify patient’s insurance eligibility
- Daily duties includes clearing out patient work queue, in-basket messages, MyChart patient messaging, scanning all back office documents from Doctor’s and MA’s workload of the day, Glucose reports and other misc. documents to iCAP
- Assist Physicians, PA’s, Fellows, MA’s, and LVN’s with questions or concerns regarding referrals, outside medical records, imaging, notes/letters, etc
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Train Float Administrative Assistants
- Obtained authorization request for eligibility and verify benefits
- Assist with incoming calls from patients inquiring about appointment information, referrals, labs, imaging, etc
- Explain information to patients in regards to medication, MD, PA, and Fellow instructions, appointments, and referrals before leaving the office
- Inspect terminals daily, charging/receiving copays, inputting/closing various amounts through EPIC / CareConnect.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Maintained and updated patient records for accurate, current medical histories.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Followed up with insurance companies to secure timely payment.
- Provided educational documents and pamphlets to patients.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Administrative Assistant III
UCLA Health - Multi- Sub Specialty
05.2019 - 10.2019
- Provided patient care support
- Developed sustainable workflows in conjunction with specialty and patient care needs
- Overseen completion/monitoring of staff competencies regarding workflows as needed
- Completed tasks and duties required specifically for Torrance Primary & Specialty Practice
- Greet patients with a smile and introduce myself at check-in
- Assisted Physicians, MA’s, and LVN’s with questions or concerns regarding referrals, outside medical records, imaging, notes/letters, etc
- Register and book future appointments internally and also externally for patients, routine and/or stat faxing PHI requests to various institutes and uploading to the system via iCAP
- Verified patient’s insurance eligibility
- Assisted with incoming calls from patients inquiring about appointment information, referrals, labs, imaging, etc
- Explained information to patients in regards to medication, instructions, appointments, and referrals before patients leave the office
- Supported development of system documentation, operational guidelines and/or policies and procedures related to projects
- Directed and evaluated department’s work force it terms of overall staffing and scheduling
- Inspected terminals daily, charging/receiving copays, inputting/closing various amounts through CareConnect
- Handled confidential documents at the highest level.
Administrative Coordinator
Academic Senate For California Community Colleges
07.2014 - 08.2019
- Supported the Administrative Director and Chief Operating Officer with day-to-day operations of the Academic Senate, event management and organizational activities
- Performed routine bookkeeping functions including monitoring and recording cash receipts and disbursements, invoicing, accounts payable, accounts receivable and collections
- Ensured the accuracy and status of all records and files assigned, including all safekeeping of organization records
- Reconciled bank and credit card statements, transactions, and other data from various merchant bank and deposit account portals
- Maintained billing to ensure the company is promptly and properly paid
- Prepares statements monthly ensuring they are sent out correctly and in a timely manner
- Supported the Executive Board with travel arrangements including securing transportation, preparing itineraries, and arranging all necessary preparations
- Answered and routed phone calls
- Maintained physical and digital employee records
- Assist in research, preparation, and written documentation for special projects, presentations and meetings
- Operated computers and word processing, spreadsheet, database management, and other applications
- Organized company documents into updated filing systems; maintaining paper and electronic files
- Assisted the Foundation Director with faculty newsletters, email blast, flyers and other task as needed
- Responsible for maintaining the accounting filing system both digitally and in hard copy
- Open and distribute incoming mail and coordinate the flow of information internally
- Conducted market research, gathered information and negotiated contracts prior to closing any deals
- Designed the events marketing materials, uploading training materials to the website
- Organized facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, attendee list, presenters list, equipment, promotional material etc
- Conducted pre- and post – event evaluations and reports on outcomes
- Research the market, identify event opportunities and generate interest
- Established and maintained relationships with partners, donors and event sponsors as needed
- Manage event logistics and budgets.
Administrative Assistant III
UCLA Health Ambulatory Operations Department
12.2018 - 05.2019
- Provided operational support to the float pool group
- Prioritized emails, draft correspondence to send out to clinic managers and staff
- Developed and defined standard metrics, dashboards and reports to assess health of multiple practices for review with the Director of Ambulatory of Operations
- Handled confidential documents at the highest level
- Supported the operational front and back office managers
- Alert float pool staff about upcoming assignments by using the outlook calendar
- Performed monthly audits of daily used databases to assure accuracy of employees Practice locations and dates
- Collected, reviewed, and analyzed complex confidential data and prepared reports for the Director of Operations
- Prepared training materials for new hires
- Assisted training facilitators with training incoming new employees
- Managed and escalated issues as needed to ensure consistency across clinic operations, and the protection of clinical time/efforts
- Further escalate issues, as appropriate Assisted with other administrative task given.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Assistant Manager
Superior Self Storage, Sacramento
02.2012 - 07.2014
- Maintained sales and marketing, keeping the facility rented at optimum levels effectively utilizing advertising, promotional and customer relation skills as approved by management
- Rented spaces, actively sells and maintained supplies of merchandise
- Grew the company’s rented space percentage from 40% to 90%
- Provided outstanding customer service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries
- Visually inspect the facility daily, observe and respond promptly to any situation and advising management
- Maintained all required tenant documentation in a neat and orderly manner as directed by management
- Controlled delinquencies by telephone contact and letters on a scheduled basis including sending out monthly invoices
- Maintained accuracy of the Petty Cash, made daily bank deposits and preparing daily, weekly and monthly reports as required by management
- Assisted in preparing units for auction, vacated as prescribed by law and approved by management
- Maintained a neat, clean, safe and secure facility including minor maintenance and daily lock checks
- Notified the District Manager of all maintenance items that require attention in a timely manner.
Education
Bachelor of Science -
Heald College
Concord, CA05.2005
Skills
- More than ten years of extensive administrative experience
- Over six years experience Epic Systems
- Strong ability to lead and train staff and students
- Excellent skills in team building, motivating employees, performance management and decision making
- Demonstrate leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills
- Excellent ability to gather and analyze statistical data and generate reports
- Profound database management skills
- Remarkable ability to communicate effectively, both orally and in writing
- Complete knowledge of supplies, equipment and services ordering and inventory control
- Exceptional record maintenance skills
- Excellent ability to solve problems
- In-depth receptionist skills
- Results oriented
- Immense ability to schedule appointments and maintain calendars
- Remarkable word processing and data entry skills
- Excellent ability to make administrative/procedural decisions and judgments
Timeline
Professional Healthcare Representative
St. Jude Medical Center- Cancer Infusion Center
11.2021 - Current
Administrative Assistant II
UCLA Health – Endocrinology / Nephrology
11.2019 - 11.2021
Administrative Assistant III
UCLA Health - Multi- Sub Specialty
05.2019 - 10.2019
Administrative Assistant III
UCLA Health Ambulatory Operations Department
12.2018 - 05.2019
Administrative Coordinator
Academic Senate For California Community Colleges
07.2014 - 08.2019
Assistant Manager
Superior Self Storage, Sacramento
02.2012 - 07.2014
Bachelor of Science -
Heald College
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