Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiana Whitaker

Columbia,SC

Summary

Consulting project team lead with 8 years of experience in the hospital revenue cycle process. Experience with working large accounts receivable inventories with more than $100 million of outstanding inventory. 5+ years of management experience with up to 30+ employees.

Overview

11
11
years of professional experience

Work History

Team Lead

TRC Healthcare
05.2022 - 08.2025
  • Supervise staff and their associated workload and track individual and team metrics
  • Build and manage teams to deliver high quality to clients by providing growth and development opportunities, fostering a productive team environment, and providing written and verbal feedback
  • Providing feedback related to engagement progress and issues within a timely manner to leadership
  • Create, maintain and review client documents and deliverables
  • Provide project oversight and technical input on complex projects in a highly quantitative environment
  • Demonstrate an extensive knowledge of the hospital revenue cycle with specialization in hospital billing, follow up, and the account resolution process
  • Utilize Microsoft Excel to formulate trackers to monitor project progress, monitor employee performance, identify trends within the inventory and review client transactions
  • Work closely with clients to resolve outstanding issues within the accounts receivable inventory
  • Utilize KPI metrics to monitor the progress and profitability of the engagement

Team Lead

Virtual Business Office Associates
06.2021 - 05.2022
  • Supervise staff and their associated workload and track individual and team metrics
  • Build and manage teams to deliver high quality to clients by providing growth and development opportunities, fostering a productive team environment, and providing written and verbal feedback
  • Providing feedback related to engagement progress and issues within a timely manner to leadership
  • Create, maintain and review client documents and deliverables
  • Provide project oversight and technical input on complex projects in a highly quantitative environment
  • Demonstrate an extensive knowledge of the hospital revenue cycle with specialization in hospital billing, follow up, and the account resolution process
  • Utilize Microsoft Excel to formulate trackers to monitor project progress, monitor employee performance, identify trends within the inventory and review client transactions
  • Work closely with clients to resolve outstanding issues within the accounts receivable inventory
  • Utilize KPI metrics to monitor the progress and profitability of the engagement

Account Analyst

Virtual Business Office Associates
06.2019 - 06.2021
  • Utilize Microsoft Excel to analyze project inventory to identify trends and suggest improvement measures
  • Complete quality assurance for accuracy
  • Identify issues impeding resolution and recommend solutions
  • Demonstrate an extensive knowledge of the hospital revenue cycle with specialization in hospital billing, follow up, and the account resolution process
  • Assist representatives in account resolution
  • Create client documents and deliverables
  • Work closely with clients to resolve outstanding issues within the accounts receivable inventory
  • Provide training and documentation to representatives on account resolution for project specific processes

Patient Accounting Representative

Virtual Business Office Associates
07.2018 - 05.2019
  • Utilize industry knowledge to resolve aged accounts receivable by working various account types
  • Analyze patient accounting information and take appropriate action for payment resolution
  • Utilize payer portals and payer provider service departments to resolve patient accounts
  • Complete client processes such as posting contractual adjustments, submitting provider appeals, posting charity adjustments and contacting the patient
  • Exceeded required productivity metrics

Associate Manager

Regal Cinemas
09.2014 - 12.2018
  • Training, developing, coaching and supervising of non-management employees
  • Operating all projection and audio-visual equipment within the theatre
  • Monitoring risk management as it pertains to the theatre
  • Counting, depositing, and reconciling all receipts taken in during the business day
  • Interviewing, hiring, scheduling, coaching, counseling, and terminating of any employee
  • Purchasing and auditing inventory
  • Resolve customer quality issues
  • Assist employees with day to day tasks such as cleaning, providing concessions and verifying the show is performing as expected

Education

Bachelor of Science - Healthcare Administration

Southern New Hampshire University
Manchester, NH
08-2027

Skills

  • Microsoft Office
  • EPIC
  • Cerner Patient Accounting System
  • Hospital Revenue Cycle
  • Data Analysis
  • Staff Management
  • Trend tracking
  • Work assignment delegation

Timeline

Team Lead

TRC Healthcare
05.2022 - 08.2025

Team Lead

Virtual Business Office Associates
06.2021 - 05.2022

Account Analyst

Virtual Business Office Associates
06.2019 - 06.2021

Patient Accounting Representative

Virtual Business Office Associates
07.2018 - 05.2019

Associate Manager

Regal Cinemas
09.2014 - 12.2018

Bachelor of Science - Healthcare Administration

Southern New Hampshire University