Kiana Whitehead
Nyack,NY
Summary
Dynamic administrative professional with a proven track record at Aramark Food Service, enhancing team productivity through effective scheduling and process improvements. Skilled in customer service and problem-solving, I foster collaboration and ensure smooth operations, achieving high levels of satisfaction and efficiency in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Administrative Support Worker
Aramark Food Service
09.2017 - Current
- Enhanced team productivity by coordinating schedules, managing calendars, and organizing meetings.
- Demonstrated strong multitasking abilities through simultaneous management of multiple projects/tasks with competing deadlines and priorities.
- Facilitated training sessions for new hires, ensuring smooth onboarding experiences and quick integration into the team.
- Maximized administrative efficiency via process improvements such as automation tools implementation and elimination redundancies.
Key Holder
HomeGoods, TJX Companies
08.2009 - 04.2016
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Supervisor of Operations
AMC Theatres
01.2002 - 03.2009
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Nyack Senior High School
Nyack, NY06-2001
Skills
- Verbal communication
- File organization
- Scheduling appointments
- Administrative procedures
- Customer service
- Problem-solving
- Team collaboration
Timeline
Administrative Support Worker
Aramark Food Service
09.2017 - Current
Key Holder
HomeGoods, TJX Companies
08.2009 - 04.2016
Supervisor of Operations
AMC Theatres
01.2002 - 03.2009
Nyack Senior High School
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