Kiana Williams
Tucson,AZ
Summary
Dynamic Customer Service Representative with proven expertise in complaint resolution and customer satisfaction measurement, honed at Afni Inc, Verizon. Excelled in high-stress situations, enhancing brand loyalty and repeat business through empathetic engagement and efficient problem-solving. Skilled in Microsoft Excel and building rapport, I consistently prioritize customer needs, driving improvements in service delivery.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Afni Inc, Verizon
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Science
Norco College
Norco, CASkills
- Complaint resolution
- Customer satisfaction measurement
- Microsoft Excel
- Call center experience
- Prioritization
- Building rapport
Timeline
Customer Service Representative
Afni Inc, Verizon
04.2021 - Current
Science
Norco College
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