Kiana Wills
Dickson,TN
Summary
Organized and detail-oriented claims professional with extensive experience in medical billing at Humana, Corvel, and Brentwood Services. Skilled in enhancing claims processing efficiency and maintaining high-quality standards. Strong problem-solving abilities with a commitment to delivering exceptional customer service and satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Claims Research & Resolution Rep 2
Humana
Louisville, KY
10.2023 - 01.2025
- Conducted investigations and settled claims for and against organization.
- Executed a variety of moderately complex administrative and customer support tasks.
- Collaborated with insurance companies, providers, members, and collection services to resolve claims.
- Managed multiple calls simultaneously to gather information for specific cases.
- Interpreted departmental policies to complete assignments efficiently.
- Identified work expectations and quality standards while prioritizing tasks with minimal direction.
Claims Specialist/ Assistant
Corvel Corporation
Franklin, TN
10.2021 - 05.2023
- Managed correspondence to ensure timely responses and effective communication.
- Assisted claims specialist in follow-up procedures to enhance claim resolution efficiency.
- Delivered exceptional customer service, addressing inquiries and concerns promptly.
- Processed outgoing mail to maintain organized communication flow.
- Executed claims processing within established timelines to uphold operational standards.
Claims Adjuster/Assistant
Brentwood Services
Brentwood, TN
09.2018 - 10.2021
- Assisted claims adjuster in processing claims efficiently.
- Organized and gathered essential documents for claims approval.
- Responded to calls from medical providers regarding bill inquiries.
- Issued payments and denied claims promptly, adhering to policy conditions.
- Acquired knowledge of basic insurance policies and regulations.
- Delivered exceptional customer service to claimants throughout the process.
Education
CBCS Medical Billing And Coding Certified By NHA Association - Medical Billing And Coding
U.S Career Institute
05-2025
General Education -
Dickson County High School
Dickson, TN05.2013
Skills
- Revenue cycle and regulatory compliance
- Knowledge and application of coding guidelines
- Billing and reimbursement
- Clinical documentation
- Electronic health records
- Assign accurate codes for diagnoses and procedures
- Customer service and support
- Organizational skills
- Payment processing
- Service optimization
- Customer satisfaction strategies
- Financial transactions
- Adaptability
- Medical claims processing
- Insurance policy knowledge
- Microsoft Office suite
- Excel proficiency
- Outlook expertise
- Productivity enhancement
- Team collaboration
- Quality assurance
- Complex problem resolution
- Communication excellence
- Problem-solving skills
Certification
- CBCS-NHA Association May 2025
Timeline
Claims Research & Resolution Rep 2
Humana
10.2023 - 01.2025
Claims Specialist/ Assistant
Corvel Corporation
10.2021 - 05.2023
Claims Adjuster/Assistant
Brentwood Services
09.2018 - 10.2021
CBCS Medical Billing And Coding Certified By NHA Association - Medical Billing And Coding
U.S Career Institute
General Education -
Dickson County High School