Summary
Overview
Work History
Education
Skills
Timeline
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Kiana Collado

Kiana Collado

Tampa,FL

Summary

Experienced with client relationship management, including guiding buyers and sellers through real estate process. Utilizes strong negotiation techniques to secure favorable deals and enhance client satisfaction. Track record of understanding market trends and providing strategic property insights.

Overview

17
17
years of professional experience

Work History

REAL ESTATE SALESPERSON

Self Employed
06.2018 - Current
  • Communicated with clients to understand property needs and preferences.
  • Coordinated appointments to show marketed properties.
  • Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use.
  • Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
  • Provided valuable guidance on preparing homes for sale by suggesting cost-effective improvements that would appeal to prospective buyers.
  • Built lasting relationships with clients by demonstrating integrity, honesty, and professionalism throughout each transaction.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Generated high-quality leads by networking with potential clients and leveraging online tools such as social media and email campaigns.
  • Earned repeat business from satisfied customers due to outstanding service delivery during each stage of the buying or selling process.
  • Conducted comprehensive property evaluations to provide accurate pricing recommendations for clients.
  • Coordinated and hosted open houses, ensuring every visitor received personalized attention and thorough information about the property.
  • Expertly navigated challenging negotiations to secure win-win outcomes for both buyers and sellers in complex transactions.
  • Guided first-time homebuyers through the purchasing process with patience and understanding while addressing their individual needs and concerns.
  • Negotiated favorable contract terms for clients through effective communication, research, and problem-solving skills.

COMMUNITY DIRECTOR

RANGE WATER RESIDENTIAL
01.2016 - 01.2020
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Facilitated successful acquisition and integration of new properties into management portfolio.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.

ASSISTANT MANAGER

WATKINS INDUSTRIES
01.2014 - 01.2016
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Kept accurate records of all resident and tenant correspondence.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
  • Processed security deposit refunds.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

ASSISTANT MANAGER

EOS REAL ESTATE
01.2012 - 01.2014
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
  • Implemented new marketing strategies to attract prospective tenants and maintain high occupancy rates.
  • Organized community events to foster positive relationships between tenants and build a sense of community within the property.
  • Posted policies and rules in common areas for tenant review.
  • Streamlined rent collection process for improved cash flow and reduced delinquencies.
  • Oversaw emergency response procedures, ensuring tenant safety and minimizing property damage during incidents.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.

FRONT OFFICE SUPERVISOR

HILTON GARDEN INN ATLANTA
01.2010 - 01.2012
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Promoted positive work environment by fostering teamwork among front office staff members.
  • Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
  • Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Created, prepared, and delivered reports to various departments.
  • Consistently exceeded revenue goals by upselling hotel amenities, services, and room upgrades.

NIGHT AUDITOR

SHERATON ATLANTA
01.2008 - 01.2010
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Collaborated with the front desk team to ensure seamless transitions between shifts and consistent communication regarding guest needs.
  • Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
  • Processed reservations and cancellations efficiently, optimizing room occupancy rates.
  • Maintained cleanliness and orderliness in front desk area, creating welcoming atmosphere for guests.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.

Education

REAL ESTATE SALES LICENSE -

Georgia MLS
Tucker, GA
06-2018

Skills

  • Zillow agent expertise
  • General ledger management
  • Property Budgets
  • Marketing analysis reports
  • Vendor Contracts
  • Resident Relations
  • Team Building
  • Stabilized, Lease Ups, Property Acquisitions
  • Customer Service
  • Problem Solving
  • Social Media Marketing
  • Network Marketing
  • Hiring and Training
  • Mentorship
  • Experience with multiple property management platforms
  • Event Planning
  • Fair Housing Laws
  • Canva
  • Leasing and sales
  • Digital marketing
  • MLS expert

Timeline

REAL ESTATE SALESPERSON

Self Employed
06.2018 - Current

COMMUNITY DIRECTOR

RANGE WATER RESIDENTIAL
01.2016 - 01.2020

ASSISTANT MANAGER

WATKINS INDUSTRIES
01.2014 - 01.2016

ASSISTANT MANAGER

EOS REAL ESTATE
01.2012 - 01.2014

FRONT OFFICE SUPERVISOR

HILTON GARDEN INN ATLANTA
01.2010 - 01.2012

NIGHT AUDITOR

SHERATON ATLANTA
01.2008 - 01.2010

REAL ESTATE SALES LICENSE -

Georgia MLS

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