Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiana Elizabeth Kendall

Woodstock,GA

Summary

To obtain knowledge and grow customer service skills and abilities through the day-to-day work of a full time job. Seeking to apply current abilities and skills to the fullest and to be open to learning new things with new people/co-workers and management. I hope to broaden my interests as far as a career path and find something that is beneficial to me and my future.

Overview

10
10
years of professional experience

Work History

Server/Trainer

Houcks Grille
07.2021 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service to both customers and fellow employees.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated great relationships with regular customers and built relations with new customers to build regulars.
  • Upsold high-profit items for higher check averages, maintained top sales position throughout total work experience.

Collections Specialist

Citi Bank
09.2020 - 06.2021
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated to collect balance in full.
  • Handled manual and automatically dialed outbound calls.
  • Achieved performance goals on consistent basis.

Server/Caterer/Delivery Driver

Cheryl's On 12th
08.2019 - 05.2020
  • Provide customer service to guests, assist to guests’ needs, and efficiently provide satisfaction within my work performance all while keeping a good attitude and performing systematically
  • Multi-task tactfully as a highly productive team member in fast paced environments without compromising the quality of services provided
  • Responsible for gathering supplies, food, and decor for catering events (i.e
  • Weddings, fundraisers, parties) and professionally setting up venues with other team members
  • Bussing and setting tables as needed, preparing/passing appetizers, set up and break down of various stations, and attentively assisting my event leader in whatever else may be required
  • Delivering lunches to local business within a provided time frame, displaying and setting up food in a timely and professional manner, responsible for pick up/clean up later on in the day.

Server/Trainer

Texas Roadhouse
01.2014 - 01.2019
  • Performed as a host for two years seating/greeting guests, assisting servers, coordinated and answered phone calls and To-Go orders
  • Responsible for training newly hired hosts/managers in training as well as overseeing existing employees in opening, during shift, and closing procedures
  • Provided exceptional customer service to guests while simultaneously supervising fellow employees, maintaining a clean and organized kitchen, and delivering food
  • Communicated directly with management regarding the efficiency, success, and the future progress of the restaurantś daily function
  • Practiced marketing skills by catering and partnering with other organizations in the valley.

Barista, Dutch Bros
01.2017 - 01.2018
  • Delivered consistent and superb service to all customers at a functioning pace and with efficiency
  • Counted and handled money during and after shifts, practiced serving with a purpose, and maintained relations with customers to improve long-term sales
  • Operated multiple preparation machines continuously while integrating weekly and monthly corporate goals into daily operation.

Education

Some College (No Degree) -

Boise State University
Boise

College of Western Idaho: Nampa Campus
Nampa, ID

Vallivue High School
Caldwell, ID
05.2016

Skills

  • Strong customer service skills, such as satisfying customers and performing with a purpose
  • Well organized and detail oriented
  • Excellent verbal and written communication skills
  • Advanced skills in Microsoft Word, PowerPoint, and Excel
  • Can work smoothly in fast paced environments
  • Multi-tasking and negotiation
  • Problem-solving abilities
  • Time Management

Timeline

Server/Trainer

Houcks Grille
07.2021 - Current

Collections Specialist

Citi Bank
09.2020 - 06.2021

Server/Caterer/Delivery Driver

Cheryl's On 12th
08.2019 - 05.2020

Barista, Dutch Bros
01.2017 - 01.2018

Server/Trainer

Texas Roadhouse
01.2014 - 01.2019

Some College (No Degree) -

Boise State University

College of Western Idaho: Nampa Campus

Vallivue High School

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Kiana Elizabeth Kendall