Kiana Kvachenko
San Antonio,TX
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
3
3
years of professional experience
Work History
Sunday School Teacher
Grace Calvary Chapel
07.2022 - Current
- Prepared age-appropriate weekly lesson plans aligned with church teachings.
- Employed variety of instructional aids, methods, and materials to provide for creative teachings, helping children grow spiritually.
- Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Encouraged class participation to build student confidence and interest in church teachings.
Cashier
Nordstrom Rack
04.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Service Experience Assistant Manager
Nordstrom Rack
08.2023 - 06.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Retail Sales Associate
Nordstrom
11.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
Education
High School Diploma -
Windcrest Academy
05.2021
Skills
- Cash Room Operations
- Team Leadership
- Customer assistance
- Cash Management
- Point Of Sale Systems
- Operational Efficiency
- Time Management Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
Completed Aspiring Leadership Class
Languages
Russian
Native or Bilingual
Timeline
Retail Sales Associate
Nordstrom
11.2024 - Current
Service Experience Assistant Manager
Nordstrom Rack
08.2023 - 06.2024
Sunday School Teacher
Grace Calvary Chapel
07.2022 - Current
Cashier
Nordstrom Rack
04.2022 - 08.2023
High School Diploma -
Windcrest Academy
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