Summary
Work History
Overview
Education
Skills
Software
Certification
Work Availability
Quote
Timeline
Hi, I’m

Kiana Keel

Online English Teacher
Maricopa,AZ
Kiana Keel

Summary

Tech-savvy English Teacher with 5+ years of expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives.

Work History

Cambly
Remote

Online English Teacher
11.2017 - Current

Job overview

  • Apply in-depth understanding of course materials and tutoring tactics to help new students via remote video conferencing
  • Teach students to develop deeper comprehension of English course materials to improve academic and professional success
  • Interact positively with individuals from different backgrounds, all levels of language experience and with variety of learning abilities
  • Meet more than 150 students between ages 5 and 60 with 5/5 teacher rating

DaDa ABC
Remote

Online English Teacher
08.2018 - 12.2021

Job overview

  • Maintained set work schedule to enhance success of students' education
  • Identified, selected and modified instructional resources based on CEFR guidelines to meet needs of each individual student
  • Reported on test results and suggested improvements for enhanced English application
  • Retained 80% of students through entire curriculum, exceeding departmental expectations
  • Gently corrected student pronunciation and grammar to improve conversation skills

State Farm Insurance Company
Tempe, Arizona

Workforce Management Specialist
10.2013 - 11.2017

Job overview

  • Liaised between multiple business divisions by leading conference calls with virtual management team to discuss adherence data and support interdepartmental communication
  • Streamlined WFM efficiencies, coordinated new hire orientations and provided onboarding and training for over 500 new supervisors and employees
  • Generated, set and adjusted to schedules to maintain optimal coverage and service levels for over 2,000 employees across 5 different locations and 3 time zones
  • Optimized workforce by proactively determining demand needs and quickly making changes where necessary
  • Managed overtime, shift swaps, breaks and PTO requests
  • Performed ad hoc reporting and analysis to improve overall performance of call center and enable strong understanding of business

State Farm Insurance Company
Tempe, Arizona

Contact Agent
10.2012 - 10.2013

Job overview

  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status while educating customers on how to use company systems, complete forms and obtain desired services
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions which enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
  • Sought out extra training opportunities to enhance customer relationship management abilities

Overview

13
years of professional experience
6
years of post-secondary education
1
Certificate
4
Languages

Education

USILACS
Ocala, Florida

Bachelor of Arts from Clerical Business Administration
08.2019 - 05.2023

University Overview

Minor in Education

Primavera Online High School
Tempe, Arizona

High School Diploma
01.2009 - 05.2011

University Overview

Skills

Written and oral communication

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Software

Verint 360

Microsoft Office Suite

Google Workspace

Zoom

Slack

Cisco

Certification

TESOL, The Canadian Institute of English and Applied Neuroscience

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Success usually comes to those who are too busy to be looking for it.
Henry David Thoreau

Timeline

USILACS
Bachelor of Arts from Clerical Business Administration
08.2019 - 05.2023
Online English Teacher
DaDa ABC
08.2018 - 12.2021
Online English Teacher
Cambly
11.2017 - Current

TESOL, The Canadian Institute of English and Applied Neuroscience

07-2017
Workforce Management Specialist
State Farm Insurance Company
10.2013 - 11.2017
Contact Agent
State Farm Insurance Company
10.2012 - 10.2013
Primavera Online High School
High School Diploma
01.2009 - 05.2011

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Kiana KeelOnline English Teacher