Kiana L. Dooley-Houston

• Designed personalized life insurance solutions according to client assessments and financial targets.
• Facilitated better understanding of policies by clarifying options, benefits, and requirements.
• Crafted individualized insurance strategies to optimize client satisfaction and cost-effectiveness.
• Educated clients on Medicare options, benefits, and enrollment processes.

• Educated clients on insurance policies and procedures.
• Analyzed customer needs to provide customized insurance solutions.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.

- Diagnosed and resolved technical issues for customers across platforms and time zones.

- Delivered clear, step-by-step support to restore functionality.

- Worked with supervisors to resolve escalated issues effectively

• Managed front desk operations, greeting visitors with warmth and professionalism.
• Scheduled appointments, maintained records, and supported daily operations.
• Assisted with classroom prep, tracked student progress, and handled parent communications.

- Delivered personalized beauty services including hairstyling, manicures, and pedicures.

- Promoted and sold hair care products based on client needs.

- Provided outstanding customer service while managing appointments and front desk duties.

- Supported teachers in creating a safe and nurturing environment for children.

- Helped with lesson plans, recorded daily routines, and kept parents informed.

- Promoted social and emotional growth through guided play and structured learning.

- Led fun and educational recreational activities for children and teens.

- Helped with homework and created engaging, age-appropriate programming.

- Encouraged youth development and conflict resolution through structured play.