Kiana M. Lara
Houston,TX
Summary
Helpful Hospitality professional driven to cultivate exceptional service. Works effectively to address patron concerns and foster loyalty. Proven success in managing complex requests with grace and efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Smart Living On Cullen
10.2022 - Current
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Used accounting software to prepare weekly and monthly financial reports.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Analyzed financial discrepancies and provided solutions for accurate financial records.
- Handled day-to-day accounting processes to drive financial accuracy.
- Developed strong working relationships with staff, fostering positive work environment.
Leasing Consultant
Mosaic Residential
12.2021 - 08.2022
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
- Collaborated with team members to consistently provide seamless leasing experience for all clients.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
Assistant Manager
Better World Llc
Houston , Tx
01.2020 - 10.2021
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Escalated major issues to property manager for immediate remediation.
- Developed strong working relationships with staff, fostering positive work environment.
Leasing Consultant/Assistant Manager
Preserve/ Vista At Westchase - The Valcap
Houston , Tx
06.2019 - 01.2020
- Recruited and screened qualified potential employees.
- Converted employee status from temporary to permanent.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
- Maintained energy and enthusiasm in fast-paced environment.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Boosted property revenue by skillfully negotiating lease terms and rent increases.
Regional Assistant
Excel Residential
Houston , Tx
12.2018 - 06.2019
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Evaluated performance and policies against metrics.
- Collected, arranged and input information into database system.
Leasing Manager Floater
Excel Residential
Houston , TX
04.2017 - 12.2018
- Used strong negotiating talents to obtain reasonable fees from contractors for events.
- Developed and implemented tactical marketing plans.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
Education
GED -
Lone Star College System
Spring, TX04.2016
Skills
- Digital Marketing
- Invoicing and Billing
- Customer Service
- Tenant issue resolution
- Payment Collection
- Telephone and email etiquette
Languages
Spanish
Full Professional
Timeline
Assistant Manager
Smart Living On Cullen
10.2022 - Current
Leasing Consultant
Mosaic Residential
12.2021 - 08.2022
Assistant Manager
Better World Llc
01.2020 - 10.2021
Leasing Consultant/Assistant Manager
Preserve/ Vista At Westchase - The Valcap
06.2019 - 01.2020
Regional Assistant
Excel Residential
12.2018 - 06.2019
Leasing Manager Floater
Excel Residential
04.2017 - 12.2018
GED -
Lone Star College System
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