Kiana Leeann Mendivil
Tracy,CA
Overview
9
9
years of professional experience
Work History
Case Manager
Tri-Valley Haven
Livermore, CA
03.2023 - Current
- Implement job readiness and life skills groups at the transitional house and provide advocacy for clients, develop job readiness service and post-employment intervention
- Develop a list of sensitive employers who offer job opportunities for Tri-Valley Haven clients
- Develop long term safety planning with participants provided within the context of job readiness, placement and post-employment intervention
- Report to and keep the Transitional Housing Coordinator current on client and program progress
- Responsible for networking with the Alameda County Offices to promote and provide services to clients
- Attend collaborative meetings, compile accurate statistics and other agency documents in a timely manner and prepare a monthly report for the supervisor
- HOUSING
- Work with Transitional Housing clients to obtain safe housing
- Plan for safe housing
- Work with affordable housing coordinators at other programs to find and help clients obtain housing
- Maintain certification as a referral source to new housing developments
- Assist families by informing them of potential housing opportunities
- Maintain up-to-date client family information and services records on a computerized data base and generate reports for funding sources, monitoring and evaluation purposes
- Protect client information
- Share client information with staff at other programs serving common clients, on a limited, structured confidential basis and with prior client approval, to facilitate the client's housing search
- Work with clients as needed until they are successfully placed in safe housing
- Afterwards by request
- Comply with all laws, including elder abuse reporting, CPS reporting, 5150 laws and suicide assessment
- Record all client interactions and record in daily log regularly to keep information up-to-date
- Develop and maintain a resource list of willing property owners who are sensitive to our clients.
Housing Specialist
Abode Services
San Jose, CA
02.2021 - 03.2023
- Provide housing placement and assistance for participants, focusing on the household’s needs and goals
- Housing search and placement of appropriate units for potential participants
- Network with landlords, renter’s associations, property management businesses and county wide permanent housing providers
- Provide services to re-entry population and/ or in partnership with alameda social service department and OHCC, providing housing and case management support to
- CalWORKs recipients
- Assist with the approval of all leases and help execute Housing Assistance Payment contracts with landlords
- Prepare and ensure the accurate distribution ofsubsidy payments to landlords as needed
- Provide move-in support for program teams, including perform or arrange for Housing
- Quality Inspections (HQI’s) prior to move-in,negotiate lease start date, review /approval of lease terms, coordinate housewarming furniture move, get documentation from landlord for check request, prepare move in documentation, upload housing documentation to Welcome Mat housing database
- Provide notices of contract renewals and rental adjustments
- Participate as a member of the service team by attending case conference meetings, assisting service staff in evaluation of participant’s housing readiness, reducing housing barriers and status of unit availability
- Maintain contact with participants, monitor progress, report, and refer to team members as necessary after housing is secured
- Provide aid and expertise to landlords or service staff for conflict resolution and problem solving
- Ensure that all regulatory agreements, contracts, and fair housing laws are met as they relate to housing
- Attending staff meetings and other agency functions as needed
- Other duties as assigned.
Relation Representative
The Irvine Company
San Jose, CA
02.2021 - 09.2022
- Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality
- Solves simple to complex resident relations issues in a timely manner
- Assists residents with the move-in and move-out process as needed
- Performs resident retention calls according to guidelines currently in place
- Ensures that all relevant information regarding resident concerns and requests are accurately recorded in One Site
- Provides input regarding how to continually improve and provide more efficient resident relations
- Facilitates the resident retention process which includes renewal paperwork
- Assists with achieving financial goals through closing on renewals and transfers, participating in leasing
- Goals and communicating the value of our communities
- Process resident applications, lease documents and related paperwork as needed
- Performs community inspections to ensure aesthetics are maintained to company expectations
- Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation
- Follow up with unresolved resident concerns in surveys or reviews as needed
- Completes and submits final account statements (FAS)
- Manages the eviction process from beginning to end
- Participates in performance leasing consultant responsibilities as needed (leasing, tours, etc.) Variances in responsibilities may exist by community type: Larger Communities:
- Focus may be on a specific responsibility and then rotated regularly
- May be required to train new hires.
Patient Service Representative
CareNow
San Jose, CA
05.2020 - 09.2021
- Checks-in patients in a timely manner
- Ensures all Web Check-in procedures are followed
- Answers phone calls to the clinic and provides information or refers questions to others as needed
- Verifies insurance timely and accurately
- Ensures the occupational client’s preference card is followed and occupational procedures
- Reviews all patient paperwork to ensure completeness and insures collection of necessary insurance / demographic information
- Completes Daily Balance Checklist after each shift
- Includes all forms of payment are accounted for and documented
Housekeeper
Good Samaritan Hospital
San Jose, CA
08.2018 - 05.2020
- Deep Cleaning (Hospital Clean Protocols)
- Cleans non-patient areas (offices, patient rooms and areas, laboratories and classrooms)
- On a daily basis dust-mops floors, removes trash, totally cleans restrooms and dusts desks or bookshelves
- Damp mops floors and/or vacuums carpeting twice a week or as needed
- Cleans patient, clinic, and satellite areas
- Cleans floors with mops, vacuums, buffers and germicide solution; removes spots and spillage
- Cleans furniture with approved germicidal solution and polish
- Cleans walls by removing dust, including high dusting, spot washing and washing entire wall as assigned
- May dust screens and clean televisions
- Maintains equipment properly and safely; uses supplies and materials as directed
- Stores items correctly
- Observes and practices standard precautions and hospital established safety regulations and procedures.
Shift Lead
L&L Hawaiian BBQ
Tracy, CA
03.2015 - 08.2018
- Supervised other staff during shifts
- Prepared all documentation including daily checklists
- Ensured cleaning tasks were completed to maintain a clean and sanitary environment
- Handled customer complaints
- Monitored order-taking and food turnaround times
- Ensured waitstaff did suggestive selling of desserts and appetizers
- Supervised end-of-shift cash drawer counts
- Supervised both front of the house and back of the house employees during shift
- Monitored clock-in times
- Did rounds on the floor and checked on customers
- Trained new waitstaff on menus and service standards
- Ensured food went out to tables in a timely manner
- Assigned daily cleaning duties.
DIRECT SERVICE
- Provide direct services in a sensitive, non-judgmental, informative, and effective manner, including:
- Complete agency 70-hour DV/SA training as soon as possible if this training has not already been obtained
- Handles crisis line calls
- Screens and interviews potential residents and, when appropriate, processes intakes
- Provides counseling, advocacy, information and referral, and crisis intervention for clients
- Enforces house rules
- Serves as back-up for crisis line volunteers and the shelter on a rotating basis, and assumes call-forwarding of hotline as needed
- Records all client interactions and writes in daily log regularly to keep information up-to-date
- GENERAL TASKS
- Performs general tasks as needed and represents Tri-Valley Haven in a professional manner
- Tasks include, but are not limited to:
- Attend meetings as needed
- Participate in community fund raising and special events as required
- Makes community education outreach presentations as needed
- Must have a valid California driver license and an insured automobile that employee will use as necessary for agency related business, including transportation of clients
- Must maintain a good Motor Vehicle Record (MVR) in order to be able to drive for the agency
- Working in high stress situations
Education
Associate Of Arts - Social Work
San Jose City Collage
06.2016
Diploma -
Weston Ranch High School
05.2014
Skills
- Working in emergency situations
- Good communication skill
- Learning ability
- Operation of motor vehicle
- Reasoning and thinking skills
- Ability to problem solve
- Typing or keyboarding skills
- Lifting 10 to 20 pounds
- SKILLS
- Data Entry
- Sta Management
- Medical Scheduling
- Upselling
- Administrative
- Experience
- Individual/Group
- Counseling
- Crisis Intervention
- Social Work
- Mental Health
- Case Management
- Fair Housing
- Recruiting
- Typing
- HIPAA
- Experience With
- Children
- Public Speaking
- Clerical Experience
- Writing Skills
- Communication Skills
- Medicare
- Software
- Yardi
- OSHA
- HMIS
- Avatur
- Google Docs
- WORD
- SharePoint
- Windows
- EMR System
Timeline
Case Manager
Tri-Valley Haven
03.2023 - Current
Housing Specialist
Abode Services
02.2021 - 03.2023
Relation Representative
The Irvine Company
02.2021 - 09.2022
Patient Service Representative
CareNow
05.2020 - 09.2021
Housekeeper
Good Samaritan Hospital
08.2018 - 05.2020
Shift Lead
L&L Hawaiian BBQ
03.2015 - 08.2018
DIRECT SERVICE
Associate Of Arts - Social Work
San Jose City Collage
Diploma -
Weston Ranch High School
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