Kiana Mae Bumanglag
Honolulu
Summary
Proactive shift leader with extensive experience in team management and customer service excellence. Proven ability to train staff, optimize operations, and elevate customer satisfaction through effective communication and problem-solving.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Educational Assistant
Kalihi Elementary School
08.2025 - Current
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported student learning through individualized instruction and guidance.
- Collaborated with staff to maintain a positive learning environment.
- Monitored student behavior and provided feedback as needed.
- Participated in training sessions to enhance educational support skills.
- Supported students with special needs by adapting lessons and providing necessary accommodations in collaboration with special education staff.
- Improved student comprehension by utilizing differentiated instructional strategies tailored to individual learning needs.
Shift Leader
Artizen by MW
08.2023 - 03.2025
- Supervised daily operations to ensure efficient workflow and adherence to quality standards.
- Trained and mentored new team members on company protocols and customer service best practices.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Prioritized making the customer feel welcomed, inspired, and rewarded.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with management on process improvements, leading to enhanced team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Crafted signature cocktails using diverse techniques and ingredients.
- Assisted in inventory management, ensuring optimal stock levels of beverages.
- Gained proficiency in using bartending tools such as shakers, strainers, and jiggers for precise drink preparation.
Shift Lead/Barista
The Alley
11.2020 - 05.2023
- Trained and mentored new team members on company standards and operational procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer dissatisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Crafted and served a diverse range of beverages, from simple to elaborate, ensuring quality and presentation.
- Managed preparation and serving processes for snack items, ensuring freshness and presentation of chips and savories.
- Monitored food inventory and supplies to prevent waste.
Cashier
Brug Bakery
07.2019 - 10.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent tracking and reconciliation.
- Assisted in inventory management by restocking shelves and monitoring stock levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Applied artistic skills in decorating pastries to elevate customer satisfaction and product attractiveness.
Cashier
L&L Hawaiian BBQ
06.2018 - 07.2019
- Processed customer transactions efficiently using point-of-sale system.
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Learned duties for various positions and provided backup at key times.
- Enhanced store presentation by organizing product displays and ensuring cleanliness.
Education
High School Diploma -
Farrington High School
Honolulu, HINo Degree -
Honolulu Community College
Honolulu, HISkills
- Autism spectrum support
- Group and individual instruction
- Teacher support
- Learning disabilities support
- Shift managment
- Customer service assistance
- Food service assistance
- Retail transaction processing
- Food service professional
- Cash management
- Customer service in bartending
Certification
- Safety-Care (v7) Specialist, Honolulu District, Kalihi Elementary on January 12, 2026
- Licensed Bartender, 10/2023-09/2027
Timeline
Educational Assistant
Kalihi Elementary School
08.2025 - Current
Shift Leader
Artizen by MW
08.2023 - 03.2025
Shift Lead/Barista
The Alley
11.2020 - 05.2023
Cashier
Brug Bakery
07.2019 - 10.2020
Cashier
L&L Hawaiian BBQ
06.2018 - 07.2019
High School Diploma -
Farrington High School
No Degree -
Honolulu Community College