Summary
Overview
Work History
Education
Skills
Timeline
Certification
Hi, I’m

Kiana McCaig

Scottsdale,AZ
Kiana McCaig

Summary

Motivated and results-oriented sales professional with a strong background in customer service, product knowledge, and exceeding sales targets. Passionate about health, skin, fitness, and helping clients achieve their wellness goals through personalized solutions. Over 5 years of experience in sales and wellness-related roles, with proven success in building rapport with clients, driving revenue growth, and upselling products and services. Enthusiastic about utilizing my sales skills to transform lives through mind, body, spirit education.

Overview

14
years of professional experience
1
Certificate

Work History

Hand & Stone Spa

Licensed Esthetician
04.2024 - Current

Job overview

  • Improved client satisfaction by providing customized skincare treatments and product recommendations based on individual needs.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.

Massage Envy

Licensed Esthetician
01.2024 - Current

Job overview

  • Boosted client satisfaction by delivering personalized skincare treatments and tailored product recommendations, resulting in repeat business and increased customer loyalty.
  • Enhanced spa revenue through effective upselling of skincare products and additional services during client consultations, consistently exceeding sales targets.

Hello Sugar

Waxing Specialist
10.2023 - 02.2024

Job overview

  • Increased salon revenue by 70% through effective upselling of home-care products and services.
  • Built strong client relationships through personalized care and a focus on client satisfaction, leading to repeat business.

Liquivida

Esthetician
06.2023 - 01.2024

Job overview

  • Provided pre- and post-service consultations to accurately assess clients needs.
  • Preformed PRP Facials, Micro-needing, Diamond Glow Facials
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Sterilized equipment for patient treatments.
  • Analyzed skin condition and made appropriate product recommendations.
  • Advised clients on proper home-care regimens.

Natural Radiance

Licensed Esthetician & Laser Technician
06.2023 - 01.2024

Job overview

  • Consistently exceeded sales goals for laser treatments and skincare packages, contributing to a 20% growth in clinic revenue.

Restore Hyper Wellness

Assistant Store Manager
10.2021 - 05.2023

Job overview

  • Exceeded sales targets and boosted customer satisfaction by coaching staff on product specifications and wellness solutions.
  • Managed client communications, appointments, and follow-up to drive repeat business.

Sports Fan Marketing LLC

Cashier/Merchandising Specialist/Delivery Driver Helper
05.2010 - 08.2021

Job overview

  • Processed sales transactions and optimized promotional displays at major sporting events, including Super Bowl and MLB All-Star Game.

Education

Foothills Academy College Prep

High School Diploma
05.2014

Skills

  • Proven success in phone and in-person sales
  • Sales and upselling expertise
  • Strong client engagement and relationship-building
  • Results-driven with a focus on exceeding targets
  • Effective communication and customer service
  • Proficient in Microsoft Office and CRM tools

Timeline

Licensed Esthetician

Hand & Stone Spa
04.2024 - Current

Licensed Esthetician

Massage Envy
01.2024 - Current

Waxing Specialist

Hello Sugar
10.2023 - 02.2024

Esthetician

Liquivida
06.2023 - 01.2024

Licensed Esthetician & Laser Technician

Natural Radiance
06.2023 - 01.2024

Assistant Store Manager

Restore Hyper Wellness
10.2021 - 05.2023

Cashier/Merchandising Specialist/Delivery Driver Helper

Sports Fan Marketing LLC
05.2010 - 08.2021

Foothills Academy College Prep

High School Diploma

Certification

  • Certified Holistic Aesthetician, Cecilia Berkley Holistic Institute - 2023
  • Licensed Laser Technician, Southwest Institute Of Healing Arts - 2023
  • Licensed Esthetician, Southwest Institute Of Healing Arts - 2022
  • Jabz Boxing Training Certificate, 2017
  • Certified Acupuncture Specialty Training, Canham College - 2016
  • Certified Chiropractic Assistant & Physiotherapy Specialist Training, Canham College - 2016

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Kiana McCaig