Kiana Z. Swing
Winchester,CA
Summary
From the age of 7, my dreams were to become a Veterinary Technician and a Chef. I have already taken steps to achieve one of my goals by attending Platt College VT program to become a Certified VT. I have been in a lot of extracurriculars, so I know how to be reliable and a team player. I strive to make the owners and customers happy, because it means I am doing something right ____________________HIGHLIGHTS___________________________________
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Extern
Western Riverside County/City Animal Shelter
05.2023 - 06.2023
- Supported shelter operations by maintaining cleanliness and organization in animal enclosures, feeding animals according to their specific dietary needs, and administering medications as prescribed
- Contributed to the successful adoption process by providing potential adopters with information about available animals, conducting meet-and-greet sessions, and facilitating the adoption paperwork
- Assisted with animal intake procedures, including medical assessments, vaccinations, and behavior evaluations
- Demonstrated a strong passion for animal welfare and a commitment to providing compassionate care to animals in need
- Utilized excellent communication skills to work with volunteers and coordinate various activities to improve the shelter's efficiency and effectiveness
Extern
Ark Animal Hospital
03.2023 - 04.2023
- Collaborated with team members to develop strategies in increasing customer satisfaction.
- Operated and maintained machinery and equipment to manage functionality and performance.
- Priced and stocked products to maintain organized inventory and stock.
- Assisted nursing team with answering phones and updating medical charts.
Extern
Care Animal Hospital
02.2023 - 03.2023
- Interacted with nursing staff and physicians to better understand treatment options for diseases and acute conditions.
- Attended staff meetings, taking copious notes and brainstorming ideas to solve clinical issues.
- Followed established departmental guidelines and safety procedures.
- Developed strong interpersonal and communication skills by collaborating with all types of personalities in various situations.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Took and followed detailed directions from others.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Addressed and resolved customer complaints to establish trust and increase loyalty.
Extern
Ramona Humane Society
01.2018 - 01.2018
- Provided care to both smaller and larger animals
- Administered vaccinations and oral medications to patients
- Assisted with presentation and introduction of animals in need of permanent homes
- Performed intake of animals
- Assisted with euthanasia of sick animals
- Cleaned and prepared treatment rooms
- Observed animals for signs of behavioral changes
- Answered questions from pet owners
- Ensured that areas where animals were detained were kept clean
- Completed collateral duties, such as, laundry, dish washing, organizing inventory, food preparation, feeding, and cleaning
Volunteer
Animal Friends Of The Valley
02.2017 - 03.2017
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Maintained clean facilities to better serve program needs.
- Tracked personal volunteer hours in spreadsheets for mandatory reporting.
- Engaged in community outreach to support program mission.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Associate of Science - Vet Technician
Platt College
Riverside, CASome College (No Degree) - Veterinary Technology
Penn Foster College
Scottsdale, AZVeterinary Assistant Certification - Vet Assistant
Mount San Jacinto College
Menifee, CAHigh School Diploma -
Temecula Valley High School
Temecula, CAFear Free Certified
07.2023
Skills
- Medication Administration
- Vaccinations
- Euthanasia
- Patient Positioning
- Handling and Restraint
- Time management
- Blood Draw
- Client Education
- Canine and Feline intubation
- General anesthesia monitoring
- Induced patients
- Catheter placement
- Intravenous injections
- Equine skills
- Lab operations
Certification
- Associate of Science in Veterinary Technology, Platt College - July 2023
- Fear Free Certification - July 2023
Timeline
Extern
Western Riverside County/City Animal Shelter
05.2023 - 06.2023
Extern
Ark Animal Hospital
03.2023 - 04.2023
Extern
Care Animal Hospital
02.2023 - 03.2023
Extern
Ramona Humane Society
01.2018 - 01.2018
Volunteer
Animal Friends Of The Valley
02.2017 - 03.2017
Associate of Science - Vet Technician
Platt College
Some College (No Degree) - Veterinary Technology
Penn Foster College
Veterinary Assistant Certification - Vet Assistant
Mount San Jacinto College
High School Diploma -
Temecula Valley High School
Fear Free Certified
- Associate of Science in Veterinary Technology, Platt College - July 2023
- Fear Free Certification - July 2023
Similar Profiles
Connor FreemanConnor Freeman
Volunteer at County of Riverside Animal ShelterVolunteer at County of Riverside Animal Shelter
Desiree PerezDesiree Perez
Volunteer at Riverside County (West) Animal ShelterVolunteer at Riverside County (West) Animal Shelter
Chase DagnanChase Dagnan
Volunteer at Washington County Johnson City Animal ShelterVolunteer at Washington County Johnson City Animal Shelter