Kiandra Brooks
Owings,MD
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
15
15
years of professional experience
Work History
Administrative Assistant / Case Manager
Betz Financial Advisory, LLC
09.2019 - Current
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Deliver excellent customer service through prompt responses to advisors and client inquiries, addressing concerns effectively, and building strong relationships.
- Manage paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Ensure accurate record-keeping with diligent data entry and database management for vital company information.
- Support advisors with regular follow-ups on cases submitted to insurance carriers.
Office Assistant
Ace Hauling, Inc.
08.2014 - 07.2019
- Assisted Office Manager with Quarterly billing for services provided.
- Supported financial operations, processing invoices and payments in Quickbooks, contributing to timely and accurate financial reporting.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Input customer data into spreadsheets and databases.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
Support Specialist
J C Penney
10.2013 - 08.2014
- Trained fellow support specialist in placing store signage and other door to floor procedures.
- Assisted with pricing and signing by ticketing clearance and other price changes; placing signage communicating price value for customer.
- Operated within door-to-door process such as delivering merchandise to sales floor and placing merchandise on proper fixtures.
- Ability to work closely with others as part of a team while being able to take responsibility for a task.
- Assisted with inventory control measures including receiving deliveries, stocking shelves, conducting cycle counts, identifying shrinkage risks.
- Participated in seasonal resets by rearranging merchandise according to planograms.
Sales Associate
Old Navy
07.2010 - 06.2013
- Ability to multi-task and handle large volumes of store shipments weekly with visual merchandising team members.
- Worked with full body, half torso Men, Women and Children mannequins.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Intern / Office Assistant
Carolina Talent INC.
03.2011 - 05.2011
- Reorganized and maintained files for Models’ digital portfolios through a computer database called 800 casting.
- Functioned as a assistant wardrobe stylist for photo shoots.
- Styled models for agency’s Summer Solstice 2011 Fashion Show.
- Facilitated agency Directors with workshops, model castings, and open calls.
- Assisted agency Directors and agency Bookers with walk-in clients, phone calls and emails.
Education
Bachelor of Science Degree - Marketing
Johnson and Wales University College
Charlotte, NC05.2011
Associate of Science Degree - Fashion Merchandising Concentration: Fashion Product Development
Johnson and Wales University College
Charlotte, NC11.2010
Skills
- Product Development
- Targeted Marketing Strategies
- Visual Merchandising Expertise
- Fashion Brand Marketing
- International Marketing
- Collaborative Team Development
- Retail Buying
- Market research
- Excellent Oral Communication
- Written Communication
- Mathematics for Retail Buying
- Excel Proficiency
- Skilled in Microsoft Word
- PowerPoint Proficiency
- Proficient in Adobe Acrobat & Illustrator
- Time Management in Multi-Tasking
- Managing High-Priority Situations
- Customer Support Expertise
- Fast learner
- QuickBooks Proficiency
Timeline
Administrative Assistant / Case Manager
Betz Financial Advisory, LLC
09.2019 - Current
Office Assistant
Ace Hauling, Inc.
08.2014 - 07.2019
Support Specialist
J C Penney
10.2013 - 08.2014
Intern / Office Assistant
Carolina Talent INC.
03.2011 - 05.2011
Sales Associate
Old Navy
07.2010 - 06.2013
Associate of Science Degree - Fashion Merchandising Concentration: Fashion Product Development
Johnson and Wales University College
Bachelor of Science Degree - Marketing
Johnson and Wales University College