Kiandra Lee
Grand Island,NE
Summary
Dynamic and motivated professional with a strong foundation in office operations, administrative support, and customer service, complemented by hands-on experience working with middle school students. Exceptional communication and interpersonal skills enable effective collaboration and relationship-building in diverse environments. Highly organized and self-driven with a proven track record of prioritizing tasks to meet deadlines while maintaining a focus on quality and efficiency. Eager to leverage these skills to gain valuable experience in a professional setting and contribute positively to team objectives.
Overview
8
8
years of professional experience
Work History
ISS Teacher
GIPS - Walnut Middle School
10.2024 - Current
- Supervised students in In School Suspension, ensuring a safe and productive environment.
- Assisted students with academic work, fostering understanding and engagement.
- Developed and implemented lesson plans to maintain educational progress.
- Communicated rules and procedures clearly to promote respectful behavior.
- Facilitated conflict mediation among students to enhance social skills.
Administrative Assistant
University of Nebraska Foundation
11.2023 - 11.2024
- Responsible for answering phone calls, respond to emails and greeting clients for client meetings with directors.
- Manage calendars for directors, schedule appointments, and coordinate meetings.
- Organizing meeting logistics, preparing agendas and ensuring all necessary materials are available.
- Maintain filing systems, organize documents and ensure easy access to information.
- Assisted with daily office needs, including data entry, managing correspondence, and performing other clerical tasks.
Nursery Coordinator
Candlewood Church
03.2023 - 10.2024
- Taught classes and courses and provided direct care to children.
- Developed trusting relationships with parents and adhered to adult instructions regarding child supervision.
- Entertained and engaged with children using games, crafts, and other activities.
- Monitored safety of children at all times to reduce risks.
- Washed dirty dishes, laundry, and sheets after use.
- Handled diaper changes for infants and properly disposed of dirty cloths and linens.
- Assisted children with homework and school-related projects and assignments.
Customer Service Representative
Equitable Bank
08.2018 - 05.2023
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers when opening accounts.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Provided account information to customers and explained bill service policies and customer rights.
- Clerical Work
- Administrative Assistant work to Branch Manager and Branch President
- Assisted with training and mentoring new team members.
Career Peer Advisor
A.C.D.C - University of Nebraska at Omaha
09.2020 - 05.2021
- Organized peer tutoring environment to promote productivity and learning.
- Gave feedback to students with positive reinforcement techniques to encourage and build confidence.
- Disseminated information about campus events and policies to residents by hanging reminder posters and sending weekly emails.
- Assessed student study habits and knowledge comprehension to set realistic goals and track progress.
- Advised and assisted students with academic planning, course selection and registration activities.
- Helped with resume building and mock trials for future interviews.
Barista
Scooters
08.2017 - 08.2018
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Welcomed customers and answered questions regarding menu items and preparation methods.
- Observed proper food handling procedures and upheld company policies and procedures.
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks.
- Operated cash registers and handled cash and card transactions.
- Trained new baristas on company processes and product preparation.
Education
Bachelor Of Science (B.S.) - Sociology (Inequality & Social Justice)
University Of Nebraska Omaha
Omaha, NE05.2023
Skills
- Communication Skills
- Microsoft Office
- Senior Leadership Support
- Account Management
- Customer Relations
- Critical Thinking
- Customer Service
- Conflict Mediation
- Classroom management
- Administrative Support
- Relationship building
Personal Information
Title: Social Worker
Languages
American Sign Language
Limited Working
Timeline
ISS Teacher
GIPS - Walnut Middle School
10.2024 - Current
Administrative Assistant
University of Nebraska Foundation
11.2023 - 11.2024
Nursery Coordinator
Candlewood Church
03.2023 - 10.2024
Career Peer Advisor
A.C.D.C - University of Nebraska at Omaha
09.2020 - 05.2021
Customer Service Representative
Equitable Bank
08.2018 - 05.2023
Barista
Scooters
08.2017 - 08.2018
Bachelor Of Science (B.S.) - Sociology (Inequality & Social Justice)
University Of Nebraska Omaha
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