Kiandra L. Kelley
Hampton,VA
Summary
Coordinator with deep commitment to supporting and empowering clients through comprehensive case management. Proven ability to develop care plans and provide advocacy, resulting in positive client outcomes. Known for fostering collaborative team environments and adapting to evolving client needs with flexibility and reliability.
Overview
12
12
years of professional experience
Work History
Residential Coordinator
Reese Family Services
12.2022 - Current
- Developed strong relationships with providers to ensure person-centered care was consistently provided.
- Advocated for patients'' rights, addressing concerns or grievances through effective communication and conflict resolution techniques.
- Created well-written, effective plans appropriately matching needs of clients following standards and guidelines of DBHDS.
- Oversaw implementation of Sponsored Residential program, collaborating with management to achieve smooth operations.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to individual needs.
- Reviewed and developed intake and discharge planning strategies to encourage client engagement and retention.
- Served as corporate resource for compliance and audits to facilitate legal process and appeals.
- Managed and monitored program activities and evaluated quality for improvement recommendations.
- Improved patient outcomes with timely interventions and proactive case management solutions.
- Monitored patient progress, regularly updating documentation and communicating relevant information to all providers
- Served as a liaison between individuals, families, providers, and community resources to facilitate seamless transitions throughout the continuum of care.
Employment Specialist/ Job Coach
Wright Choices
09.2020 - 11.2022
- Providing support and training to individuals with intellectual disabilities in work setting.
- Assisted clients with completing job applications and submitting resumes to improve interview chances.
- Established strong relationships with local employers to match clients with suitable job opportunities.
- Provided ongoing support and guidance for clients during their job search, leading to increased confidence and motivation.
- Assisted clients in developing effective job search strategies that leveraged their unique skills, experience, and qualifications for targeted positions.
- Updated client records to reflect personal information, qualifications and career aspirations.
- Tracked client progress through detailed case notes and regular follow-ups, ensuring efficient service delivery.
DSP
Five Star Residential
10.2019 - 09.2020
- Providing care and training to individuals with intellectual disabilities in a day support program.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
DSP
Eggleston Services
04.2017 - 10.2019
- Providing care and training to individuals with intellectual disabilities in a day support program.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
CSA II
Newport News Community Services Board
03.2016 - 02.2017
- Responsible for providing direct care and therapeutic respite services in the private home, residential facility, or REACH Therapeutic Respite Facility; in conjunction with assisting the Program Supervisor/Respite Manager in providing direct service treatment and case coordination for adults with Intellectual and Developmental Disabilities in an Intermediate Care Facility or Therapeutic Respite Facility.
- Built strong relationships with individuals
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Community Outreach Worker
Eggleston Services
02.2013 - 08.2016
- Keep complete record of outreach events, activities, and contacts along with the people reached.
- Work as a community health worker providing patient navigation services and helping them access competent health care services.
- Outreach, coordinate, and conduct town hall in different populations in regards to health.
- Increased access to healthcare services by connecting underserved populations with appropriate providers and resources.
CNA
Regency Health & Rehabilitation Center
03.2014 - 03.2016
- Helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
CNA
Visiting Angels
06.2015 - 11.2015
- Helps patients by supporting personal hygiene and daily living needs; providing comfort, transportation, and vital sign monitoring in a the comforts of their own home.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Bachelor’s Degree - Human Services
Bryant and Stratton College
01.2018
Skills
- Communication: Effective communication, both written and verbal, is crucial for explaining complex information, building rapport with clients and service providers, and documenting progress
- Active Listening: listen to clients' needs and concerns is essential for understanding their situation and developing appropriate support plans
- Problem-Solving: resourceful and creative in finding solutions to challenges and navigating complex situations
- Organizational Skills: Managing multiple tasks, prioritizing, and keeping track of deadlines are vital for efficient service delivery
- Empathy and Compassion: Demonstrating understanding and care for clients' situations is crucial for building trust and fostering positive relationships
- Time Management: Effectively managing time is essential for scheduling annuals, meeting deadlines, and ensuring timely service provision
- Relationship Building: Building strong relationships with clients, service providers, and other stakeholders is important for effective collaboration and support
- Adaptability: The ability to adapt to changing situations, client needs
- Professionalism: Maintaining a high level of professionalism, integrity, and ethics is essential for building trust and credibility
- Resident relations
- Scheduling management
- Team management
- Health and safety
- Daily living assistance
- Meal preparation
- Client relationship management
- Role modeling
- Activity planning
- Policy enforcement
- Behavior monitoring
- Crisis management
- Resident monitoring
- Family relationship development
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- HIPAA compliance
- Team leadership
- Active listening
- Effective communication
- Verbal and written communication
- Call answering and routing
- Decision-making
- Mental health awareness
- Safety standards and compliance
- Dementia care
- Staff communication
- Conflict de-escalation
- Relationship building
- Positive reinforcement
- Wound care
- Microsoft office
- Emotional support
- Case planning
- Safety protocols
- Resident satisfaction
- Resident supervision
- Self motivation
- Behavioral management
- Interpersonal skills
- Analytical thinking
- Goal setting
- Professionalism
- Incident reporting
- Team supervision
- Interpersonal communication
- Lauris liason
Timeline
Residential Coordinator
Reese Family Services
12.2022 - Current
Employment Specialist/ Job Coach
Wright Choices
09.2020 - 11.2022
DSP
Five Star Residential
10.2019 - 09.2020
DSP
Eggleston Services
04.2017 - 10.2019
CSA II
Newport News Community Services Board
03.2016 - 02.2017
CNA
Visiting Angels
06.2015 - 11.2015
CNA
Regency Health & Rehabilitation Center
03.2014 - 03.2016
Community Outreach Worker
Eggleston Services
02.2013 - 08.2016
Bachelor’s Degree - Human Services
Bryant and Stratton College
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