Kiandra Mateen
Fort Worth,TX
Summary
A highly competitive, self-starter who is organized, disciplined, and goal-oriented. Excellent communication skills demonstrated by ability to work with people of diverse backgrounds. Determine needs of customers before offering a solution. Quickly establish rapport with clients. Dedicated, self-driven, focused with strong and persuasive interpersonal skills welcomes the challenge of solving problems. Demonstrated areas of expertise include: - Organizational Skills -
Problem Solving ,
Document Auditing
- Leasing agent bringing proven skills in negotiating, preparing and finalizing agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.
Overview
9
9
years of professional experience
Work History
Apartment Leasing Agent
Liberty Group
05.2023 - Current
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Collaborated with maintenance staff to coordinate repairs and upgrades as needed, ensuring all units remained in excellent condition for both current residents and prospective tenants.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Kept properties in compliance with local, state, and federal regulations.
- Generated leads for sales and rental properties through cold calls and referrals.
Leasing Agent
Metroplex staffing (TEMP AGENCY)
01.2016 - Current
- Greet prospects and qualify by covering all criteria,
- record all telephone and in-person visits,
- demonstrate community and apartment/model, update availability report, process applications for approvals,
- ensure apartment is ready for resident to move-in, follow-up on prospects that did not close, secure new resident's signature(s) on appropriate paperwork,
- assist in monitoring renewals, monitor advertising effectiveness, represent the company in a professional manner, accept rental payments, type lease and complete appropriate paperwork,
- maintain current resident files, distribute all company or community-issued notices, maintain accurate monthly commission records, assist management team with other various tasks, consistently implement policies of the community, receive all telephone calls and in-person visits,
- quickly complete maintenance Service Request, ensure all maintenance repairs are handled satisfactorily, maintain open communication with Property Manager and Maintenance Supervisor, contribute to cleanliness and curb appeal of the community, assist in planning resident functions, attend functions and participate as host, and comply with expectations as demonstrated in the employee handbook.
Customer care specialist
Continum global
11.2023 - 02.2024
- Inbound calls for cvs Caremark
- Assist customers with prescription refills,
- order status
- update account information
- complete enrollments, and new patient intake.
Education
High School Diploma -
Dunbar High School
Fort Worth, TX05.2009
Skills
- Problem Resolution
- Appointment Scheduling
- Data Entry
- Documentation And Reporting
- Calm Under Pressure
- Lease Agreements
- Fair housing policies
- Building rapport
- Application processing
- Lease Renewals
- Closing Techniques
- Background Checks
- Property tours and inspections
- Multi-family property management
- Decision-Making
- Affordable housing programs knowledge
References
Available upon request
Timeline
Customer care specialist
Continum global
11.2023 - 02.2024
Apartment Leasing Agent
Liberty Group
05.2023 - Current
Leasing Agent
Metroplex staffing (TEMP AGENCY)
01.2016 - Current
High School Diploma -
Dunbar High School
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