Kiandra McLeod
Windermere,FL
Summary
Proven expertise in team management, inventory control, and customer service. Skilled in implementing impactful merchandising strategies and maintaining regulatory compliance. Seeking a Store Manager role to apply a track record of optimizing operations and delivering exceptional customer experiences.
Overview
14
14
years of professional experience
Work History
STORE MANAGER
Family Dollar
06.2023 - 07.2024
- Overseeing daily operations for efficiency and customer satisfaction
- Managing and supervising staff, including scheduling and training
- Implementing effective merchandising strategies
- Monitoring inventory levels and coordinating restocking
- Maintaining company policies and ensuring a safe workplace
- Handling customer inquiries, resolving issues, and ensuring a positive shopping experience
Lead Customer Service Representative
All American Mobile Detailing
03.2020 - 01.2021
- Produced weekly status reports detailing logistic operations and problems.
- Implemented budget and expense controls and financial policies by analyzing income and expenditures.
- Sought out and engaged with customers to drive sales and service using suggestive selling.
- Verified work aligned with service levels agreed and client requirements.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
MANAGER/CARETAKER
Tina's Daycare
01.2017 - 01.2020
- Ensured a safe and fun environment for children in care
- Provided snacks and meals, performed minor cleaning
- Assisted students with homework across various subjects by tutoring
- Facilitated student drop-off/pick-up and organized educational trips
- Managed employees, creating and maintaining schedules
- Oversaw all business payments and financial responsibilities
MANAGER
Five Guys Burgers and Fries
01.2011 - 01.2016
- Managed kitchen and front-line employees
- Oversaw scheduling and employee development
- Ensured safety, handled cash, and held key holder responsibilities
- Led shifts by delegating tasks and ensuring policy compliance
- Followed NYC Health Department guidelines for food preparation
- Ensured a high standard of operation for an efficient and visually appealing setting while preventing product loss
Education
Morrisville State College
01.2011
FDA Academy 3
01.2010
Skills
- Retail Management
- Team Leadership
- Customer Service
- Inventory Management
- Merchandising Strategies
- Compliance Management
- Operations Optimization
- Staff Supervision
- Scheduling
- Training and Development
- Problem Resolution
- Sales Goal Achievement
- Cash Handling
- Point of Sale (POS) Systems
- Data Entry
- Financial Responsibility
- Safety and Regulatory Compliance
References
Available on request.
Timeline
STORE MANAGER
Family Dollar
06.2023 - 07.2024
Lead Customer Service Representative
All American Mobile Detailing
03.2020 - 01.2021
MANAGER/CARETAKER
Tina's Daycare
01.2017 - 01.2020
MANAGER
Five Guys Burgers and Fries
01.2011 - 01.2016
FDA Academy 3
Morrisville State College
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