Kiandra Raday
Front Desk Recptionist
Wahiawa,HI
Summary
Friendly and organized Receptionist with 8 years of experience in front desk operations, customer service, and administrative support. Proven ability to manage multi-line phone systems, greet and assist visitors, and coordinate office tasks in fast-paced environments. Dedicated to providing exceptional service with a positive attitude and strong attention to detail.
Overview
8
8
years of professional experience
5
5
Certificates
1
1
Language
6
6
years of post-secondary education
Work History
Front Desk Recptionist
US Army
Wahiawa, HI
11.2020 - Current
- Greet and assist 50+ clients and visitors daily with a friendly and professional demeanor.
- Manage multi-line phone system, direct calls appropriately, and take accurate messages.
- Schedule and confirm appointments and meetings for executives and team members.
- Maintain reception area cleanliness and organize front office supplies.
- Handle incoming/outgoing mail and deliveries efficiently.
- Supported office operations including data entry, file management, and email correspondence.
- Coordinated staff schedules and managed conference room bookings.
- Assisted with onboarding paperwork and orientation for new hires.
- Provided backup support to the front desk as needed.
Supervisor of Operations
US Army
07.2017 - 11.2020
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Conducted performance evaluations and provided coaching to enhance team development.
- Identified inefficiencies in workflows and introduced solutions that reduced costs by 73%.
- Monitored daily operations, ensuring deadlines and quality standards were consistently met.
- Resolved operational issues quickly, reducing downtime and improving service delivery.
- Managed and prioritized tasks to ensure smooth day-to-day operations with minimal disruptions.
- Ensured all company policies and safety regulations were followed, maintaining compliance with industry standards.
- Analyzed operational data and created reports for senior management to drive strategic decisions.
Education
Master of Science - Exercise Science And Human Performance
03.2025 - Current
Bachelor of Science - Health Sciences
06.2019 - 12.2024
- Dean's List 2019
- 3.56 GPA
- Relevant Coursework: Observation hours in a physical therapy clinic
- The National Society of Leadership and Success Member
Skills
Front Desk Operations
Appointment Scheduling
Appointment Scheduling
Office Administration
Customer Service
Data Entry & Filing
Microsoft Office Suite (Word, Excel, Outlook)
Conflict Resolution
Time Management
Professional Communication
Mail & Package Handling
Calendar Management
Accomplishments
- Played a key role in transitioning office operations to a digital filing system, reducing paper use and improving document retrieval time.
- Trained two junior receptionists on front desk protocols and company software, ensuring seamless team coverage.
- Maintained a 98%+ client satisfaction score based on feedback surveys over a 12-month period.
- Assisted in organizing and managing 20+ in-office meetings and events, ensuring all logistics were executed flawlessly.
- Took initiative to redesign front desk check-in process, improving visitor flow and reducing bottlenecks during peak hours.
- Consistently balanced multiple priorities in a fast-paced environment without compromising quality or customer experience.
Certification
BLS/CPR
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
American Military University - Master of Science, Exercise Science And Human Performance
03.2025 - Current
Cyber Awareness
03-2025
BLS/CPR
12-2024
CPR/AED
12-2024
Front Desk Recptionist - US Army
11.2020 - Current
American Military University - Bachelor of Science, Health Sciences
06.2019 - 12.2024
Secret clearance (Active)
07-2017
Military Vehicle Operations
07-2017
Supervisor of Operations - US Army
07.2017 - 11.2020