Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Timeline
Kiandra Raday

Kiandra Raday

Front Desk Recptionist
Wahiawa,HI

Summary

Friendly and organized Receptionist with 8 years of experience in front desk operations, customer service, and administrative support. Proven ability to manage multi-line phone systems, greet and assist visitors, and coordinate office tasks in fast-paced environments. Dedicated to providing exceptional service with a positive attitude and strong attention to detail.

Overview

8
8
years of professional experience
5
5
Certificates
1
1
Language
6
6
years of post-secondary education

Work History

Front Desk Recptionist

US Army
Wahiawa, HI
11.2020 - Current
  • Greet and assist 50+ clients and visitors daily with a friendly and professional demeanor.
  • Manage multi-line phone system, direct calls appropriately, and take accurate messages.
  • Schedule and confirm appointments and meetings for executives and team members.
  • Maintain reception area cleanliness and organize front office supplies.
  • Handle incoming/outgoing mail and deliveries efficiently.
  • Supported office operations including data entry, file management, and email correspondence.
  • Coordinated staff schedules and managed conference room bookings.
  • Assisted with onboarding paperwork and orientation for new hires.
  • Provided backup support to the front desk as needed.

Supervisor of Operations

US Army
07.2017 - 11.2020
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Conducted performance evaluations and provided coaching to enhance team development.
  • Identified inefficiencies in workflows and introduced solutions that reduced costs by 73%.
  • Monitored daily operations, ensuring deadlines and quality standards were consistently met.
  • Resolved operational issues quickly, reducing downtime and improving service delivery.
  • Managed and prioritized tasks to ensure smooth day-to-day operations with minimal disruptions.
  • Ensured all company policies and safety regulations were followed, maintaining compliance with industry standards.
  • Analyzed operational data and created reports for senior management to drive strategic decisions.

Education

Master of Science - Exercise Science And Human Performance

American Military University, Georgetown, United States
03.2025 - Current

Bachelor of Science - Health Sciences

American Military University, Georgetown, United States
06.2019 - 12.2024
  • Dean's List 2019
  • 3.56 GPA
  • Relevant Coursework: Observation hours in a physical therapy clinic
  • The National Society of Leadership and Success Member

Skills

Front Desk Operations

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Accomplishments

  • Played a key role in transitioning office operations to a digital filing system, reducing paper use and improving document retrieval time.
  • Trained two junior receptionists on front desk protocols and company software, ensuring seamless team coverage.
  • Maintained a 98%+ client satisfaction score based on feedback surveys over a 12-month period.
  • Assisted in organizing and managing 20+ in-office meetings and events, ensuring all logistics were executed flawlessly.
  • Took initiative to redesign front desk check-in process, improving visitor flow and reducing bottlenecks during peak hours.
  • Consistently balanced multiple priorities in a fast-paced environment without compromising quality or customer experience.

Certification

BLS/CPR

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

American Military University - Master of Science, Exercise Science And Human Performance
03.2025 - Current

Cyber Awareness

03-2025

BLS/CPR

12-2024

CPR/AED

12-2024
Front Desk Recptionist - US Army
11.2020 - Current
American Military University - Bachelor of Science, Health Sciences
06.2019 - 12.2024

Secret clearance (Active)

07-2017

Military Vehicle Operations

07-2017
Supervisor of Operations - US Army
07.2017 - 11.2020

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Kiandra RadayFront Desk Recptionist