Summary
Overview
Work History
Education
Skills
Timeline
background-images

KiaNesha Ross

Anniston,AL

Summary

Dynamic customer service professional with a strong work ethic and integrity, honed at Walmart. Proven ability to enhance customer satisfaction through effective cash handling and problem resolution. Recognized for training new employees and maintaining a secure shopping environment, ensuring a seamless experience for all customers.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

8
8
years of professional experience

Work History

Cashier

Walmart
04.2017 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.

Self Checkout Host

Walmart
04.2017 - Current
  • Engaged with customers and offered assistance upon entry into store.
  • Assisted customers with self-checkout machine operations.
  • Handled escalated customer issues professionally, working diligently to find solutions that satisfied both parties involved.
  • Maintained a secure shopping environment with vigilant monitoring of self-checkout area and prompt intervention in case of theft attempts.
  • Assisted customers with technical issues, ensuring smooth operation of the self-checkout machines and timely resolution of problems.
  • Reduced wait times for customers by effectively managing multiple self-checkout stations simultaneously.
  • Resolved payment discrepancies swiftly, ensuring accurate transaction processing while maintaining a high level of customer satisfaction.
  • Contributed to store cleanliness by routinely organizing merchandise around the self-checkout area and removing discarded items promptly.
  • Trained new employees on proper usage of the self-checkout system, promoting consistent performance standards across the team members.

Education

High School Diploma -

Alexandria High School
Alexandria, AL
05-2012

No Degree - Health Sciences

Calhoun County Career Academy
Jacksonville, AL
05-2012

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Cash handling
  • Team collaboration
  • Written and verbal communication
  • Reliability and punctuality
  • Time management skills

Timeline

Cashier

Walmart
04.2017 - Current

Self Checkout Host

Walmart
04.2017 - Current

High School Diploma -

Alexandria High School

No Degree - Health Sciences

Calhoun County Career Academy