Kiani Acevedo
Las Vegas,NV
Summary
Dedicated to enhancing customer experiences through effective communication channels, including email, chat, and calls. Always open to learning new methods to improve my performance.
Overview
3
3
years of professional experience
Work History
Insurance Claims Specialist
Kemper Insurance
Henderson, NV
01.2026 - Current
- Followed up with customers on unresolved issues.
- Evaluated and settled complex insurance claims in strict timeframes.
- Processed and recorded new policies and claims.
- Maintained confidentiality of patient finances, records, and health statuses.
- Checked documentation for accuracy and validity on updated systems.
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
Customer Service Rep C
Kemper Corporation
Henderson, NV
03.2025 - 01.2026
- Oversaw high volume of inbound calls, ensuring adherence to call quality standards and established procedures.
- Resolved escalated support cases with diplomacy and tact, ensuring customer satisfaction.
- Executed multitasking strategies to address diverse customer needs in a high-volume environment.
- Facilitated knowledge sharing within team, ensuring all members remained informed on latest product information.
- Cultivated exceptional customer service experiences through positive attitude, active listening, and empathetic responses.
- Resolved complex issues by collaborating with cross-functional teams to enhance customer satisfaction.
- Made approval and denial recommendations by determining accurate risk levels.
- Built strong relationships with lenders, brokers and clients for constructive communications.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Analyzed data to identify trends and predict future insurance needs.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Proven ability to develop and implement creative solutions to complex problems.
- Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and provided solutions to problems.
Supervisor
MGM International
01.2024 - 04.2025
- Enhanced team productivity through effective communication and collaboration strategies.
- Problem solving
- Provided outstanding customer support by delivering prompt and courteous assistance to clients.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Executive Secretary
Deen Auto Sales
01.2023 - 12.2024
- Developed and maintained filing systems, improving document retrieval efficiency for executive team.
- Implemented office management processes, increasing overall operational efficiency within the administrative team.
- Handled confidential information in professional manner.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
Education
Specialist In Psychology - Clinical Child Psychology
Inter American University of Puerto Rico Metropolitan Campus
2003
Skills
- Analytical problem solving
- Goal-oriented mindset
- Team leadership
- Project organization
- Client service
- Sales expertise
- Bilingual
Hobbies and Interests
My hobbies are photography, playing Chest, reading and making art
Timeline
Insurance Claims Specialist
Kemper Insurance
01.2026 - Current
Customer Service Rep C
Kemper Corporation
03.2025 - 01.2026
Supervisor
MGM International
01.2024 - 04.2025
Executive Secretary
Deen Auto Sales
01.2023 - 12.2024
Specialist In Psychology - Clinical Child Psychology
Inter American University of Puerto Rico Metropolitan Campus