Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Kiani Cook

Pitt Town ,Nsw

Summary

As a Customer Service Representative at McDonald's, I honed my skills in complaint handling and data entry, significantly enhancing customer loyalty. My ability to actively listen and build relationships, coupled with a strong product knowledge, empowered me to provide tailored recommendations, fostering repeat business and a positive brand image.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Mcdonalds
12.2023 - Current
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Customer Sevice

The Pitt Stop
12.2021 - 01.2023
  • Maximized kitchen productivity with efficient delegation of tasks and clear communication among team members.
  • Incorporated seasonal ingredients into menu offerings, creating fresh options for guests yearround.
  • Provided essential support during peak hours, multitasking across various stations as needed.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Maintained well-organized mise en place to keep work consistent.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Coordinated with team members to prepare orders on time.

Education

No Degree -

Northholm Gammar

Skills

  • Customer service
  • Active listening
  • Complaint handling
  • Payment processing

Timeline

Customer Service Representative

Mcdonalds
12.2023 - Current

Customer Sevice

The Pitt Stop
12.2021 - 01.2023

No Degree -

Northholm Gammar

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Kiani Cook