Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Kiani Gonzalez

Pembroke Pines,FL

Summary

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring many years of relevant work experience to your team.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Patient Access Representative 2

University Of Miami Health System
04.2023 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts.
  • Contacts patients’ families or physicians’ offices to obtain missing insurance information.
  • Verifies insurance and confirms insurance eligibility of patient coverage benefits, notifying patient and referring physician in the event of failed eligibility.
  • Collaborates with scheduling departments to identify add-on patients.
  • Maintains appropriate records, files, and accurate documentation in the system of record.
  • Serves as a lead resource for lower level Patient Access Representatives.
  • Recommends new approaches to management for enhancing performance and productivity.
  • Adheres to University and unit-level policies and procedures and safeguards University

Paramedic

Palmetto General Hospital
06.2021 - 03.2023
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.

Paramedic

POM Imaging
03.2021 - 06.2021
  • Enhanced operational efficiency by assisting with administrative tasks such as scheduling appointments and processing billing information.
  • Displayed adaptability while handling diverse caseloads ranging from routine outpatient scans to complex emergency situations.
  • Contributed to a positive work environment by actively participating in staff meetings and sharing expertise with colleagues.
  • Optimized resource utilization by maintaining inventory levels of necessary supplies and promptly reporting equipment malfunctions for repair or replacement.
  • Increased patient safety by adhering to radiation protection guidelines and monitoring patients during scans.

Veterinary Technician

Banfield Pet Hospital
08.2017 - 06.2021
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
  • Restrained animals to protect veterinarians from potential harm.
  • Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
  • Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
  • Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.

Medical Assistant

Pediatric Associates
11.2018 - 08.2020
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.

Paramedic

American Ambulance
03.2015 - 07.2017
  • Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
  • Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
  • Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
  • Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
  • Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.
  • Transferred patients safely and securely to medical facilities for continued care.
  • Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
  • Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.

Education

Associate of Applied Science - Paramedic

Miami Dade College
Miami, FL
06.2016

Skills

  • Customer Service
  • Insurance Verification
  • Multitasking and Organization
  • Appointment Scheduling
  • HIPAA Compliance
  • Patient Registration
  • Phone and Email Etiquette
  • Medical Terminology
  • Healthcare systems navigation
  • Strong empathy
  • Problem-Solving
  • Documentation And Reporting
  • Advanced Life Support
  • Critical decision-making skills
  • Direct Patient Care
  • Patient Assessments
  • Intravenous therapy
  • Airway Management
  • Emergency Management
  • Pediatric Advanced Life Support
  • Pre-hospital Care
  • Medical Equipment Operation
  • Cardiopulmonary Resuscitation
  • Stroke Management
  • Behavioral Emergency Intervention
  • Mental Health Crisis Management
  • Safety Protocols

Certification

  • Paramedic
  • EMR - Emergency Medical Responder

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Patient Access Representative 2

University Of Miami Health System
04.2023 - Current

Paramedic

Palmetto General Hospital
06.2021 - 03.2023

Paramedic

POM Imaging
03.2021 - 06.2021

Medical Assistant

Pediatric Associates
11.2018 - 08.2020

Veterinary Technician

Banfield Pet Hospital
08.2017 - 06.2021

Paramedic

American Ambulance
03.2015 - 07.2017

Associate of Applied Science - Paramedic

Miami Dade College

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