Kiani Hunt
Oakland,CA
Summary
Organized Patient Service Representative with 8 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
6
6
years of professional experience
Work History
Patient Service Representative III
Alameda Health Systems
Oakland, Ca
07.2023 - Current
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Used computer systems like EPIC to schedule appointments.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Taught patients and families to use at-home medical equipment.
- Greeted and assisted patients with check-in procedures.
Researcher
Private Health Management
12.2021 - 12.2022
- Wrote research papers, reports, reviews, and summaries regarding expert doctors and providers.
- Gathered and organized information for research purposes.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Lead Patient Advocate
Machaon Diagnostics
Oakland, Ca
03.2020 - 12.2022
- Entered details into computer systems and managed database of information.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Worked effectively with staff from all departments to coordinate resolutions.
- Educated patients and families on healthcare options and financial support resources.
- Developed patient-centered care plans to meet individual needs.
- Maintained patient records and updated electronic health systems to safeguard data.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
- Advocated for patient rights and access to support resources in healthcare settings.
- Taught patients and families to use at-home medical equipment.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Trained new staff on filing, phone etiquette and other office duties.
- Helped address client complaints through timely corrective actions and appropriate referrals.
Patient Advocate
MedData
San Francisco, Ca
03.2018 - 03.2020
- Entered details into computer systems and managed database of information.
- Worked effectively with staff from all departments to coordinate resolutions.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Education
Bachelor of Science - Biological Science
Sacramento State University
Sacramento, Ca Pharmacy Technology
Bay Area Medical Academy
San Francisco, CASkills
- Reception Management
- Medical Billing
- Eligibility Determination
- Insurance Verifying
- Patient Greeting
- Appointment Scheduling
- Interpreting Physician Orders
- Data Entry Proficiency
- Office Administration
- HIPAA Compliance
- Medical Insurance
- Patient Confidentiality
Timeline
Patient Service Representative III
Alameda Health Systems
07.2023 - Current
Researcher
Private Health Management
12.2021 - 12.2022
Lead Patient Advocate
Machaon Diagnostics
03.2020 - 12.2022
Patient Advocate
MedData
03.2018 - 03.2020
Bachelor of Science - Biological Science
Sacramento State University
Pharmacy Technology
Bay Area Medical Academy