Kiani Joseph
Waimanalo,HI
Summary
Accomplished Child Watch Coordinator well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Child Care Program Coordinator
YMCA Of Honolulu
01.2023 - Current
- Supports the YMCA mission and exemplifies the values of caring, honesty, respect, responsibility, and diversity.
- Exhibits a positive attitude and behavior consistent with the philosophy, values, mission, and policies of the YMCA.
- Responsible for the health and safety of all program participants.
- Provides exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Develops effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Manages budgets and resources for successful execution of programs.
- Leads training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Member Service Representative
YMCA Of Honolulu
09.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
After-School Site Coordinator
YMCA Of Honolulu
08.2022 - 01.2023
- Increased student participation by effectively promoting the after-school program through various communication channels.
- Established a safe and inclusive learning environment, fostering positive relationships among students, staff, and parents.
- Streamlined program operations, coordinating with school staff and external partners for efficient resource allocation and scheduling.
- Incorporated social-emotional learning into daily activities to enhance students'' self-awareness, decision-making skills, and empathy.
- Maintained accurate records of attendance, progress reports, incident reports, and other required documentation for program compliance purposes.
After-School Program Leader
YMCA Of Honolulu
05.2018 - 08.2022
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Increased program attendance by designing appealing and relevant learning experiences for students.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
- Assisted students with homework completion, providing individualized support and guidance as needed.
Education
High School Diploma -
Kailua High School
Kailua, HI05.2020
Skills
- Onsite tours
- Marketing materials
- Project Coordination
- Expense Tracking
- Project Management
- Issue Resolution
- Product Recommendations
- Product Sales
- Call center experience
- Quality Control
Certification
CPR and First Aid Certified- June 2023-June 2025
Timeline
Child Care Program Coordinator
YMCA Of Honolulu
01.2023 - Current
Member Service Representative
YMCA Of Honolulu
09.2022 - Current
After-School Site Coordinator
YMCA Of Honolulu
08.2022 - 01.2023
After-School Program Leader
YMCA Of Honolulu
05.2018 - 08.2022
High School Diploma -
Kailua High School
CPR and First Aid Certified- June 2023-June 2025
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