Ki’ani Macklin
Justice,IL
Summary
Experienced and dedicated Customer Service Representative with a proven track record of delivering exceptional service in fast-paced and challenging environments. Adept at handling a wide range of customer inquiries, concerns, and issues with professionalism and efficiency. Skilled in building rapport and fostering positive relationships to ensure customer satisfaction and loyalty. Strong communication and problem-solving abilities, coupled with a commitment to exceeding performance goals. Proven ability to adapt to evolving situations, demonstrating flexibility and resilience in the face of challenges. Seeking to contribute my customer-centric approach and expertise to a dynamic team focused on delivering unparalleled service and enhancing overall customer experience.
Overview
5
5
years of professional experience
Work History
Caregiver
Help At Home
04.2023 - Current
- Providing compassionate care to individuals in need.
- Demonstrating empathy and excellent communication skills.
Work-Study Participant
Jobs Partnerships Chicago,
03.2023 - 04.2023
- Completed a 3-week workshop focusing on employment-related skills.
- Acquired valuable insights into effective job searching and career development.
Security Officer
Allied Universal
01.2023 - 03.2023
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Monitored and authorized entrance and departure of vehicles, vendors, and visitors.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Job Training Participant
New Moms Bright Endeavors
09.2022 - 11.2022
- .Acquired training and skills to enhance employability.
- Gained valuable insights into effective job seeking and career development.
Peer Mentor
Alliance To End Homelessness
04.2022 - 05.2022
- Provided leadership, support, and advice to young people entering the homeless system.
- Offered tips on surviving and thriving in the housing process and accessing additional resources.
- Counseled several homeless youth individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Facilitated peer-to-peer conversations to support open communication among mentees.
Customer Service Intern
African American Christian Foundation
03.2022 - 04.2022
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with management to implement proactive customer service solutions.
- Exceeded productivity goals by delivering excellent customer service and resolving issues promptly.
- Demonstrated effective communication and problem-solving skills.
Call Center Representative
Sysnet Global Solutions
10.2019 - 10.2020
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Educated customers on company systems, form completion, and access to services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Responded to customer calls and emails to answer questions about products and services.
Cashier
McDonald's
10.2018 - 10.2019
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Used POS system to enter orders, process payments and issue receipts.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled cash with high accuracy.
- Delivered exceptional customer service with a positive attitude.
Education
High School Diploma -
Morton West High School
Berwyn, IL2019
Skills
- Customer Service and Relations
- Retail Sales
- Database Management
- Creative Problem Solving
- Product Knowledge and Support
- Business Technology
- Food Service Safety and Operations
- Microsoft Office
- Social Media
Timeline
Caregiver
Help At Home
04.2023 - Current
Work-Study Participant
Jobs Partnerships Chicago,
03.2023 - 04.2023
Security Officer
Allied Universal
01.2023 - 03.2023
Job Training Participant
New Moms Bright Endeavors
09.2022 - 11.2022
Peer Mentor
Alliance To End Homelessness
04.2022 - 05.2022
Customer Service Intern
African American Christian Foundation
03.2022 - 04.2022
Call Center Representative
Sysnet Global Solutions
10.2019 - 10.2020
Cashier
McDonald's
10.2018 - 10.2019
High School Diploma -
Morton West High School