Kiani Soliman
Orlando,FL
Summary
Dedicated hospitality professional transitioning to administrative support within a government resource group, leveraging strong organized and interpersonal skills to contribute efficiently to team objectives while ensuring seamless operations.
Overview
9
9
years of professional experience
Work History
Billing Analyst
Toho Water Authority
10.2022 - Current
- Analyzed billing data to ensure accuracy and compliance with company policies and regulations.
- Utilized Excel and billing software to track and organize billing records, resulting in streamlined operations.
- Demonstrated strong attention to detail and precision in all aspects of the collections process.
Server
Chroma
02.2021 - 10.2022
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Server
Cheddars Stratch Kitchen
03.2015 - 01.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu items sourcing, ingredients and cooking methods.
Education
Associate of Arts - Business
Valencia College
2026
High School Diploma -
Osceola High School
Kissimmee, FL03.2015
Skills
- Excellent communications skills (verbal and written) - Bilingual in English and Spanish
- Ability to multitask and prioritize tasks efficiently
- Proficient in Microsoft Word, Excell, PowerPoint and Office Manager
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Billing Analyst
Toho Water Authority
10.2022 - Current
Server
Chroma
02.2021 - 10.2022
Server
Cheddars Stratch Kitchen
03.2015 - 01.2021
Associate of Arts - Business
Valencia College
High School Diploma -
Osceola High School
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