Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kiani Wilson

St. Louis,MO

Summary

Highly driven individual in search of an environment whose values align with my own. Knowledgeable and dedicated customer service professional with extensive experience in the fine dining industry. Solid team player with outgoing, positive demeanor and proven skills in establishing a connection with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for cultivating partnerships in a team environment by always being committed to learn.

Overview

12
12
years of professional experience

Work History

Waitress

C.J. Muggs
08.2022 - Current
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Waitress

Bricktop’s
09.2015 - 08.2022
  • .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
  • Demonstrated menu knowledge on high end delicacy cuisines, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Lead Service Trainer • Bartender • Management

Hooters
01.2012 - 01.2015
  • Collaborated with fellow trainers to continuously update training materials as needed to align with changing menus or restaurant policies.
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
  • Trained and mentored new personnel hired to fulfill various roles.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.

Education

Cornerstone Courses -

Florissant Valley
St. Louis, MO

Cornerstone Courses -

South Western Illinois
Belleville, IL

Tennyson High School
Hayward, CA

Skills

  • Event Coordination
  • Detail Oriented
  • Growth Driven
  • Training Leadership
  • Courteous Phone Demeanor
  • Wine service
  • Upselling and Cross Selling
  • Hospitality service expertise

References

  • Birty Hodgson, Significant Other, 314.398.3616
  • Melanie Lambert, Manager for 5yr+, 314.604.1464
  • Daman Douglas, Guest for 4yr+, 510.566.7726

Timeline

Waitress

C.J. Muggs
08.2022 - Current

Waitress

Bricktop’s
09.2015 - 08.2022

Lead Service Trainer • Bartender • Management

Hooters
01.2012 - 01.2015

Cornerstone Courses -

Florissant Valley

Cornerstone Courses -

South Western Illinois

Tennyson High School

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Kiani Wilson