Summary
Overview
Work History
Education
Skills
References
Timeline
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Kianna Arriaga

Phoenix,AZ

Summary

Dynamic professional with a proven track record at Desert Financial Credit Union, excelling in Member relationship management and Desert Financial policies, procedures and culture. Leveraged critical thinking and teamwork to enhance member experiences and resolve complex issues. Skilled in providing efficient, dependable support and adept at adapting to new challenges, consistently delivering results beyond expectations.

Overview

4
4
years of professional experience

Work History

Universal Card Specialist

Desert Financial Credit Union
01.2024 - Current
  • Basic transactions for Members
  • Receiving/distributing checks
  • Scheduling for wealth management
  • Exceptional care/building relationships with Members
  • Offering products and educating Members

Experience Specialist

Desert Financial Credit Union
01.2021 - 12.2022
  • VISA/Accel
  • Inbound/outbound calls to Members
  • Researching transactions/accounts/merchants
  • Team coordinating and collaborating
  • Utilizing TLO and Verafin to conduct an investigation and produce a decision on fraud claims.

Education

Some College (No Degree) - Architecture

Glendale Community College
Glendale, CA

Skills

  • Transactions
  • Customer relationship management
  • Banking product sales
  • Critical thinking
  • Problem solving
  • Excel
  • Time management
  • Effective verbal and written communication
  • Adaptability
  • Work ethic
  • Teamwork

References

References available upon request.

Timeline

Universal Card Specialist

Desert Financial Credit Union
01.2024 - Current

Experience Specialist

Desert Financial Credit Union
01.2021 - 12.2022

Some College (No Degree) - Architecture

Glendale Community College

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Kianna Arriaga