Kianna Thibault
Tucson,AZ
Summary
Highly-motivated Surveillance Officer with 6 years experience in the criminal justice system, including case management, field supervision and weapons training. Seasoned professional with excellent communication, organization and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Surveillance Officer
Pima County Adult Probation
08.2022 - Current
- Performs closely structured surveillance and observation concerning compliance with conditions of probation, including directing and counseling the probationer and conducting field contacts (home, work, treatment facilities, community restitution or jail) as a member of a team.
- Directs and/or refers probationers to community resources, treatments or other interventions based on assessments, behaviors and conditions of probation.
- Performs searches, breathalyzers/urinalysis collection, and makes a documented effort to locate absconders.
- Serves warrants, makes arrests, and brings persons before the court who are on probation including defaulting probationers facing revocation. Surveillance officers have the authority of peace officers in the performance of his or her duties.
911 Emergency Dispatcher
Bisbee Police Department
08.2020 - 03.2022
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests..
Customer Service Representative
Blue Cross And Blue Shield
01.2020 - 08.2020
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Detention Officer
Graham County Sheriff’s Office
09.2018 - 02.2020
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates well-being and facility security.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Processed inmates by taking photographs and fingerprints.
911 Emergency Dispatcher
Sierra Vista Police Department
06.2018 - 08.2018
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
Personal Response Associate/Dispatcher
Teleperformance USA
08.2017 - 06.2018
- Took various calls for service for Phillips Lifeline and contacted appropriate help (police, fire, ems).
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
Education
Bachelor of Science - Criminal Justice/Forensic Science
Purdue Global
10.2025
Associate of Arts - Criminal Justice
Cochise College
Sierra Vista, AZ01.2021
High School Diploma -
Buena High School
Sierra Vista, AZ01.2017
Skills
- Court procedures
- Report writing
- Firearms operations
- Computer Aided Dispatch (CAD)
- First aid/CPR
- Intelligence Gathering
Additional Information
I currently serve as a first aid/CPR instructor for my department.
Timeline
Surveillance Officer
Pima County Adult Probation
08.2022 - Current
911 Emergency Dispatcher
Bisbee Police Department
08.2020 - 03.2022
Customer Service Representative
Blue Cross And Blue Shield
01.2020 - 08.2020
Detention Officer
Graham County Sheriff’s Office
09.2018 - 02.2020
911 Emergency Dispatcher
Sierra Vista Police Department
06.2018 - 08.2018
Personal Response Associate/Dispatcher
Teleperformance USA
08.2017 - 06.2018
Bachelor of Science - Criminal Justice/Forensic Science
Purdue Global
Associate of Arts - Criminal Justice
Cochise College
High School Diploma -
Buena High School
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