Kianna Brown
Newark,NJ
Summary
Motivated Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
3
3
years of professional experience
Work History
Merchandiser
OTG Management JFK Airport
05.2022 - 01.2023
- Updated pricing and signage to complete product displays and educate customers.
- Implemented sales strategies to generate leads and maximize profit margins.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Proposed new ideas and concepts to enhance merchandise displays.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Organized store merchandise racks by size, style, and color.
Cashier
Feel Beauty Supply
02.2022 - 04.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Helped customers complete purchases, locate items, and join reward programs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Hairstylist
Heads Over Heel
06.2021 - 12.2021
- Maintained regular client list and successfully handled walk-in customers.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Processed payments, entering sales in register for prompt customer service.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Determined appropriate hair treatments based on conditions and textures.
- Demonstrated thorough knowledge of all salon products and services.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Answered phone calls and emails to schedule client appointments.
- Developed creative techniques to provide clients with latest hairstyles.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Used social media platforms to promote salon and services.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Retail Sales Associate
Aeropostale
03.2020 - 09.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Recommended complementary purchases to customers, increasing revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
GED - Social Studies, Math, English Language Arts, And S
University High School
Newark, NJ06.2020
Skills
- Visual Displays
- In-Store Support
- Window Displays
- Markdown Procedures
- Product Inventory Counts
- Store Maintenance
- Marketing and Advertising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"SOMETIMES IT TAKES YEARS FOR A PERSON TO BECOME AN OVERNIGHT SUCCESS."
PRINCE
Timeline
Merchandiser
OTG Management JFK Airport
05.2022 - 01.2023
Cashier
Feel Beauty Supply
02.2022 - 04.2022
Hairstylist
Heads Over Heel
06.2021 - 12.2021
Retail Sales Associate
Aeropostale
03.2020 - 09.2020
GED - Social Studies, Math, English Language Arts, And S
University High School
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