Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Kianna Brown

Woodville,TX

Summary

Dynamic customer service professional with a proven track record at Walmart, excelling in complaint resolution and strategic sales. Recognized for enhancing team productivity and implementing operational best practices. Proficient in CRM systems, demonstrating critical thinking to deliver effective product solutions and foster positive client relationships.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
03.2022 - Current
  • Responded to customer requests for products, services, and company information.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Created and maintained detailed database to develop promotional sales.
  • Increased efficiency and team productivity by promoting operational best practices.

Teacher1

Tri County Learning Center
08.2021 - 03.2024
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Scheduled conferences with parents to discuss students' progress and classroom behavior.
  • Created lessons and online testing materials to facilitate remote learning.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Boosted cultural awareness by incorporating children's literature from world cultures.

Customer Service Representative

Conduent
07.2018 - 11.2020
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Managed timely and effective replacement of damaged or missing products.
  • Delivered prompt service to prioritize customer needs.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Cross-trained and backed up other customer service managers.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.

Education

High School Diploma -

Deer Park South Campus
06-2015

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • International sales support
  • Appointment scheduling
  • Strategic sales
  • [Software] CRM system proficiency
  • Critical thinking
  • Product and service solutions
  • Retail sales customer service
  • Store maintenance
  • Order processing
  • Information security

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Certification

  • Sales Essentials Certificate
  • MCAS - Microsoft Certified Application Specialist

Timeline

Customer Service Representative

Walmart
03.2022 - Current

Teacher1

Tri County Learning Center
08.2021 - 03.2024

Customer Service Representative

Conduent
07.2018 - 11.2020

High School Diploma -

Deer Park South Campus

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