Summary
Overview
Work History
Education
Skills
Timeline
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Kianna Davis

Houston,TX

Summary

Customer service and hospitality professional with 7+ years of experience delivering exceptional guest experiences in fast-paced environments. Skilled at memorizing procedures, menus, and systems to ensure accuracy and efficiency. Adept at building rapport with guests, collaborating with teams, and resolving challenges with professionalism and a positive attitude. Holds TABC and ServSafe Food Handler certifications, with culinary training from Monroe County Technical Institute. Recognized for reliability, adaptability, and a commitment to exceeding expectations in both hospitality and client-focused roles.

Overview

8
8
years of professional experience

Work History

Customer Support Analyst

Activus Connect
06.2024 - Current
  • Provided accurate and professional client support by memorizing company policies and procedures.
  • Learned and navigated multiple CRM and internal systems efficiently.
  • Collaborated with team members to resolve client issues and improve workflow processes.

Retail Sales Associate

Lowes Home Improvement
02.2022 - 06.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained clean and organized store environment, enhancing overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maximized revenue by upselling products and services based on individual customer needs.

Server & Host

The Original Bailey's
01.2021 - 11.2023
  • Delivered upscale dining experiences, providing attentive and personalized service to guests in fast-paced, high-volume environment.
  • Memorized rotating menus and daily specials to make accurate recommendations and ensure order accuracy.
  • Built repeat clientele through professionalism, warmth, and consistent service quality.
  • Collaborated with kitchen and bar staff to maintain timely and accurate food and beverage service.
  • Occasionally managed seating arrangements, waitlists, and guest flow to support overall dining experience.
  • Served food and beverages promptly with focused attention to customer needs.

Customer Care Specialist

Concentrix
08.2020 - 02.2023
  • Delivered knowledgeable and courteous support to clients, using memorized procedures and product information.
  • Built strong rapport with clients, ensuring satisfaction and retention.
  • Upsold products, contributing to a 30% revenue increase.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Assistant Manager

Burger King
08.2017 - 06.2020
  • Supervised daily operations, including scheduling, inventory management, and staff training.
  • Delivered excellent customer service in fast-paced environment, resolving escalated issues efficiently.
  • Ensured compliance with food safety standards and operational procedures, training staff to maintain quality and consistency.
  • Maintained clean, safe, and organized store environment to enhance the customer experience.

Education

Some College (No Degree) -

Monroe County Technical Institute (MCTI)
Bartonsville, PA

High School Diploma -

Pocono Mountain West High School
Pocono Summit, PA
06.2019

Skills

  • High-quality client service
  • Experienced in operating POS systems
  • Customer engagement
  • Upselling
  • Time Management & Multitasking
  • Positive Attitude
  • Critical thinking
  • Product knowledge
  • Attention to detail

Timeline

Customer Support Analyst

Activus Connect
06.2024 - Current

Retail Sales Associate

Lowes Home Improvement
02.2022 - 06.2024

Server & Host

The Original Bailey's
01.2021 - 11.2023

Customer Care Specialist

Concentrix
08.2020 - 02.2023

Assistant Manager

Burger King
08.2017 - 06.2020

Some College (No Degree) -

Monroe County Technical Institute (MCTI)

High School Diploma -

Pocono Mountain West High School

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Kianna Davis