Kianna Dix
Tampa,FL
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Receptionist Administrator
In and Out Quick Bail Bond
Tampa, FL
03.2023 - Current
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
- Handled diverse needs for clients in-person, by phone or through email.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Adhered to company policies regarding confidentiality of sensitive information.
- Created spreadsheets to track customer information such as contact details and preferences.
- Assisted with administrative tasks such as data entry into company databases.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
Owner/Operator Truck Driver
E-Transport Deliveries
Jacksonville, FL
01.2022 - 03.2023
- Operated commercial truck to transport goods and materials over long distances.
- Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
- Maintained a log book of working hours, distance traveled, fuel consumption, and any problems encountered during the trip.
- Followed all applicable rules, laws and regulations governing the safe operation of a large vehicle.
- Communicated with customers regarding delivery times and location details.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Utilized GPS systems for navigation purposes throughout trips.
- Developed positive relationships with customers by providing excellent customer service.
CDL A OTR Driver
King Logistics
Alsip, IL
05.2020 - 01.2022
- Performed pre-trip inspections on vehicles before each trip, ensuring safety and compliance with Department of Transportation regulations.
- Transported goods safely in accordance with the Department of Transportation's rules and regulations for CDL A OTR Drivers.
- Conducted daily logbook entries to track hours of service and ensure compliance with Federal Motor Carrier Safety Administration regulations.
- Operated a variety of commercial motor vehicles over long distances to deliver freight safely and efficiently.
- Inspected cargo prior to delivery to ensure it was properly secured and in good condition.
- Communicated with dispatchers regarding route changes or delays due to traffic or weather conditions.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Reported any mechanical issues immediately upon discovery.
- Hooked and unhooked trailers from tractor and converter dollies.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
Customer Service Representative
Spectrum, Charter Communications
Tampa, FL
08.2018 - 05.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
Customer Care Representative
Frontier Communications
Tampa, FL
07.2016 - 08.2018
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Built sustainable relationships of trust through open communication with customers.
- Surpassed sales goals through implementation of successful marketing strategies.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Strengthened customer retention by offering discount options.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Front Desk Receptionist
Select Staffing
Tampa, FL
11.2013 - 07.2016
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Signed for packages, recorded deliveries and distributed to personnel.
Education
Hillsborough Community College
Tampa, FLSkills
- File Organization
- Interpersonal Skills
- Appointment Scheduling
- Communication
- Computer Literate
- Problem Solving
- Mail handling
- Teamwork
Timeline
Receptionist Administrator
In and Out Quick Bail Bond
03.2023 - Current
Owner/Operator Truck Driver
E-Transport Deliveries
01.2022 - 03.2023
CDL A OTR Driver
King Logistics
05.2020 - 01.2022
Customer Service Representative
Spectrum, Charter Communications
08.2018 - 05.2020
Customer Care Representative
Frontier Communications
07.2016 - 08.2018
Front Desk Receptionist
Select Staffing
11.2013 - 07.2016
Hillsborough Community College
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