Summary
Overview
Work History
Education
Skills
Timeline
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Kianna Duran

Mora

Summary

Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
05.2023 - 07.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.

Dispatcher

New Mexico State Forestry
05.2022 - 07.2022
  • Read system maps and caller information, and documented details in system.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Closely monitored dispatch board and prioritize over 30 daily calls

Sales Associate

LJ Pacheco Auto And Towing
06.2021 - 05.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Maintained records related to sales, returns and inventory availability.
  • Managed over 20 customer calls per day.
  • Balanced out cash register at end of shift.

Elderly Caretaker

Danette Trujillo
05.2020 - 05.2021
  • Bathed, dressed, groomed, toileted and fed residents to support activities of daily living.
  • Maintained safe and sanitary work stations and equipment to reduce spread of germs, bacteria and other pathogens.
  • Assisted with daily living activities, running errands and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Read and wrote shift reports and care notes for continuity of care.
  • Managed 2 elderly people per day.

Education

High School Diploma -

Mora High School
Mora, NM
05.2022

Skills

  • Critical Thinking
  • Teamwork and Collaboration
  • Cash Handling
  • Online Systems
  • Verbal and Written Communication
  • Order Processing
  • Time Management
  • Ability to Adapt
  • Team Player
  • Counter Restocking

Timeline

Barista

Starbucks
05.2023 - 07.2024

Dispatcher

New Mexico State Forestry
05.2022 - 07.2022

Sales Associate

LJ Pacheco Auto And Towing
06.2021 - 05.2022

Elderly Caretaker

Danette Trujillo
05.2020 - 05.2021

High School Diploma -

Mora High School

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Kianna Duran