KIANNA FRENCH

• Collaborated with lenders, law enforcement agencies, legal counsels, clients, and debtors in order to ensure successful recoveries.
• Communicated with clients to arrange payment plans and resolve outstanding debts.
• Analyzed account histories to identify patterns and improve collection efforts.

Answered customer inquiries and provided accurate information regarding products and services.

Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.

Performed administrative duties such as filing, scheduling appointments, and preparing charts.

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Managed customer inquiries regarding vehicle maintenance, warranties, recalls and other topics.

Ensured that all safety regulations were strictly followed during automotive servicing activities.

Verified all transactions were accurate, signed off on documents, and recorded discrepancies.

Responded to customer questions regarding products, prices and availability.

Resolved customer complaints and adjusted policies to meet changing needs.