Kianna Griffin
449 Forest Ave ,United States
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
CSR
Modivcare
02.2024 - 09.2024
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Representative
Apple One Inc.
01.2020 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Recovery Agent
ERC
08.2020 - 08.2020
- Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
- Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
- Signaled pilots manually to correct movements and prevent accidents.
Customer Service Representative
Horne LLP
02.2020 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Customer Service Representative
Conduent
08.2019 - 02.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Housekeeper
Crothall Healthcare Services
01.2019 - 08.2019
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Sales Associate
Target
10.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Team Member
Target
10.2015 - 02.2018
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Cashier
Zaxby’s
04.2013 - 06.2015
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Cashier
My Joy Inc.
02.2012 - 04.2013
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Education
Dental Assistant Diploma - Dental Assisting
Delta Technical College
Ridgeland, MS05.2023
Completion Certificate - Cosmetology
Magnolia College of Cosmetology
Jackson, MS02.2019
Magnolia College of Cosmetology
Jackson, MS2019
High School Diploma -
Wingfield High School
Jackson, MS05.2014
Skills
- Money Handling Abilities
- Lotus Notes
- Minute Taking
- Customer Service
- Conflict Resolution
- Customer Relations
- Call Center Operations
- Typing Proficiency
- Managing Multiple Tasks
- Shipping and Receiving Understanding
- Closing Sales
- Reading Comprehension
Timeline
CSR
Modivcare
02.2024 - 09.2024
Recovery Agent
ERC
08.2020 - 08.2020
Customer Service Representative
Horne LLP
02.2020 - 08.2020
Customer Service Representative
Apple One Inc.
01.2020 - 12.2022
Customer Service Representative
Conduent
08.2019 - 02.2020
Housekeeper
Crothall Healthcare Services
01.2019 - 08.2019
Sales Associate
Target
10.2018 - 01.2019
Team Member
Target
10.2015 - 02.2018
Cashier
Zaxby’s
04.2013 - 06.2015
Cashier
My Joy Inc.
02.2012 - 04.2013
Dental Assistant Diploma - Dental Assisting
Delta Technical College
Completion Certificate - Cosmetology
Magnolia College of Cosmetology
Magnolia College of Cosmetology
High School Diploma -
Wingfield High School
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