Summary
Overview
Work History
Education
Skills
Timeline
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Kianna Hamm

Fort Pierce

Summary

Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.

Overview

11
11
years of professional experience

Work History

Registered Nurse, Cardiac Cath Lab Recovery

Lawnwood Regional Medical Center & Heart Institute
07.2021 - 10.2022
  • Cared for patients post Cardiac catheterization and ICD placement with management of cardiac arterial sheath and removal. Monitored patient condition, including interpreting and tracking EKG readings, identifying irregular telemetry readings and updating team members on changes in stability or acuity.
  • Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
  • Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
  • Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
  • Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Registered Nurse, Cardiovascular Stepdown Unit

Lawnwood Regional Medical Center & Heart Institute
02.2020 - 07.2021
  • Managed care from admission to discharge, including patient assessments, care planning, health educations and discharge support.
  • Provided direct patient care, stabilized patients and determined next course of action.
  • Administered medications via oral, IV and intramuscular injections, and monitored responses.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
  • Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use and disease management.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension and other conditions.
  • Taught patients how to improve lifestyle choices, dramatically reducing chance of symptom reoccurrence.
  • Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care.

Office Manager

Cheyne Family Chiropractic
08.2016 - Current
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Compared vendor prices to ensure optimal savings
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Handled all incoming business and client requests for information
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional
  • Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills

Front Desk Receptionist

Wolf Chiropractic Clinic
07.2013 - 07.2016
  • Answered phones and responded to email or fax inquiries
  • Coordinated appointments for fourteen healthcare professionals
  • Process an average of 600+ patients weekly
  • Maintain open lines of communication between patients, doctors and staff
  • Obtained and processed patients' medical insurance information quickly and accurately
  • Possess excellent verbal and written communication skills
  • Assisted in medical billing for fourteen healthcare professionals including major carrier such as Medicare
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization

Education

Associate of Science - Nursing

Indian River State College
Fort Pierce, FL
12.2019

Some College (No Degree) - Microbiology

Spokane Falls Community College
Spokane, WA
2016

High School Diploma -

Fort Pierce Central High School
Fort Pierce, Fl
2009

Skills

  • Regulatory compliance
  • Privacy and confidentiality
  • Patient assessments
  • Process optimization
  • Patient-focused care
  • Patient management
  • EMR / EHR
  • Recording vital signs
  • Companionship and emotional support
  • Infection control and aseptic procedures
  • Patient care planning
  • Electronic charting
  • Medication administration expert
  • Workflow Optimization
  • Direct and Indirect Patient Care
  • Basic Life Support Certification

Timeline

Registered Nurse, Cardiac Cath Lab Recovery

Lawnwood Regional Medical Center & Heart Institute
07.2021 - 10.2022

Registered Nurse, Cardiovascular Stepdown Unit

Lawnwood Regional Medical Center & Heart Institute
02.2020 - 07.2021

Office Manager

Cheyne Family Chiropractic
08.2016 - Current

Front Desk Receptionist

Wolf Chiropractic Clinic
07.2013 - 07.2016

Associate of Science - Nursing

Indian River State College

Some College (No Degree) - Microbiology

Spokane Falls Community College

High School Diploma -

Fort Pierce Central High School

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